Human Resources Manager

Human Resources Manager

The Human Resources Manager supports the Director of Human Resources in leading the day-to-day HR operations and partners with leaders, managers, and employees to build a respectful, inclusive, high-performing workplace.

This position provides hands-on leadership and expertise in payroll, benefits administration, employee relations, performance management, recruitment, compliance, employee engagement, and HR operations. The Human Resources Manager serves as a trusted advisor to management and employees and is expected to exercise sound judgment, discretion, and professionalism when handling sensitive and confidential matters.

The successful candidate must have the leadership capability and business acumen to assume the responsibilities of the Director of Human Resources in their absence, including independently managing HR operations, advising senior leadership, and making appropriate decisions on complex employee and organizational matters.

The position requires a highly organized, detail-oriented, proactive professional who can successfully manage multiple priorities and complete assignments and projects independently and with minimal supervision.

Essential Duties and Responsibilities

Human Resources Leadership & Operations

• Support the Director of Human Resources in developing and executing the hotel's HR strategy and initiatives.
• Serve as the acting HR leader in the absence of the Director of Human Resources.
• Partner with the General Manager, Executive Leadership Team, and department heads on HR and organizational matters.
• Provide guidance and coaching to managers regarding HR policies, procedures, and employment practices.
• Ensure HR programs and practices support the service standards and culture of a luxury hotel.
• Maintain a visible and approachable HR presence throughout the hotel.
• Handle sensitive and confidential matters with the highest degree of professionalism and discretion.
• Take ownership of assigned projects and responsibilities and ensure timely completion without requiring constant supervision.

Payroll & Compensation

• Oversee and review payroll processes to ensure accurate and timely payment of employees.
• Review wages, overtime, bonuses, incentives, deductions, PTO, benefits deductions, and other payroll-related transactions for accuracy.
• Partner with Finance to investigate and resolve payroll discrepancies.
• Ensure employee status changes, new hires, promotions, transfers, leaves, and terminations are accurately reflected in payroll.
• Assist with wage and hour compliance and ensure payroll practices are consistent with applicable laws and company policies.
• Respond to employee and manager inquiries regarding payroll and compensation matters.
• Maintain a high level of accuracy and attention to detail when reviewing payroll information.

Benefits Administration

• Manage and oversee the administration of employee benefits, including medical, dental, vision, life insurance, disability, retirement, and other company-sponsored programs.
• Serve as a primary HR resource for employee benefit questions and concerns.
• Coordinate benefits enrollment, qualifying life events, and annual open enrollment.
• Review benefit deductions and eligibility information to ensure accuracy.
• Partner with benefit providers, brokers, and third-party administrators to resolve employee issues.
• Ensure benefits information is accurately communicated to employees.
• Monitor benefits administration for compliance with applicable regulations and company policies.

Employee Relations

• Serve as a trusted resource for employees and managers regarding workplace concerns and employee relations matters.
• Investigate complaints, grievances, conflicts, and allegations of policy violations.
• Provide guidance to managers regarding coaching, counseling, corrective action, and disciplinary procedures.
• Ensure employee relations matters are handled consistently, fairly, objectively, and confidentially.
• Maintain appropriate documentation related to employee relations cases.
• Identify employee relations trends and recommend proactive solutions to leadership.
• Promote a respectful, inclusive, and positive workplace environment consistent with luxury hospitality standards.

Performance Management

• Coordinate the hotel's performance management process.
• Coach managers on performance expectations, documentation, feedback, and corrective action.
• Monitor completion of performance evaluations and performance improvement plans.
• Assist leadership in identifying development opportunities and high-potential employees.
• Support succession planning and employee career development initiatives.

Recruitment, Onboarding & Retention

• Partner with department leaders to identify staffing needs and recruitment priorities.
• Support sourcing, interviewing, selection, and hiring activities.
• Ensure appropriate onboarding and orientation of new employees.
• Promote employee retention strategies and identify opportunities to improve turnover.
• Support internal career development and promotional opportunities.
• Ensure…