Desktop Support Technician
Job in
Covington, Virginia, 24426, USA
Listed on 2026-02-16
Listing for:
Sira Consulting, an Inc 5000 company
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Technical Support, Hardware Engineer, Desktop Support
Job Description & How to Apply Below
Additional preferred skills and common tasks on the job
- Comfortable working with people in a professional setting
- Able to work with multiple vendors and build work relationships with them
- Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
- Good presentation & communication skills along with ability to handle critical situations.
- Expert on MS Office products including Skype for Business.
- Experience-based Windows 10 support
- Configuration/imaging
- Hardware support and troubleshooting
- Troubleshooting hardware issues
- Installation of peripheral devices
- Proficiency in Word, Excel, Teams, Outlook, Access, PowerPoint (usage and support)
- Able to create documentation and contribute to KB articles
- O365 support
- Basic network troubleshooting
- Experience working with basic network hardware (switches)
- Troubleshooting connectivity issues
- Thorough understanding of wireless/wired networks
- Experience-based iPhone/iPad support
- Providing tips and suggestions to better utilize mobile devices to customers
- Working knowledge of troubleshooting iOS issues
- Comprehension of how mobile devices affect the workplace
- Hardware support and troubleshooting
- Able to identify hardware issues on mobile devices
- Able to pass our vendor’s (GSX) certification for basic hardware repair
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