IT Technical Analyst

Tempur Sealy International, Inc. is the world's largest bedding provider. The company develops, manufactures, and markets mattresses, adjustable bases, pillows, and other sleep and relaxation products. Combining a proud history and groundbreaking innovation, the company holds some of the most highly recognized brands in the industry:
Tempur®, Tempur-Pedic®, Cocoon™ by Sealy, Sealy®, and Stearns & Foster®.

We are seeking a highly skilled IT Technical Analyst at our Duffield, VA facility with strong expertise in Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role will partner closely with business stakeholders to configure, optimize, and support D365 F&O—specifically focusing on Production Control, Product Information Management (PIM), Sales & Marketing, and Procurement & Sourcing.

The ideal candidate will combine functional understanding of D365 F&O with hands-on problem solving, system configuration, and business process analysis. This position also provides first and second-tier desktop support to ensure smooth day-to-day operations.

• Act as the primary internal expert for D365 F&O within the business.
• Collaborate with Production, Supply Chain, Sales, and other operational teams to understand business processes and translate them into functional D365 solutions.
• Configure and maintain D365 F&O modules, primarily:
  • Production Control
  • Warehouse Management
  • Product Information Management (PIM)
  • Sales & Marketing
  • Procurement & Sourcing
• Support system design sessions, configuration changes, testing cycles, and user training.
• Develop functional documentation, process flows, and configuration guides.
• Troubleshoot D365 issues, perform root-cause analysis, and coordinate with other TSI teams when required.
• Work with business leaders to identify opportunities for process improvement using D365 tools and best practices.
• Participate in upgrade testing, patch review, and validation during release cycles.
• On-site presence to support production and onsite users.
• Occasional after hours or weekend work to support business needs.
• Willing to travel ~10% to support the business needs.

• Proven experience with Microsoft Dynamics 365 F&O in production environments.
• Strong understanding of Production Control, Warehouse Management, PIM, Sales & Marketing, and Procurement & Sourcing modules.
• Ability to configure, troubleshoot, and document D365 solutions; strong problem-solving and collaboration skills.
• Excellent communication and training abilities; comfortable working with cross-functional teams.
• On-site availability and willingness to travel up to 10%.

Salary Range: $62K-$88K