Production Support

Location: West Mclean

Hi Saravanan,

Please see the below requirement.

Position Title:
Sr. Production Support Engineer/Developer (java Developer + extensive work on production support)

Mclean, VA

Hybrid, 3 Days onsite

PR Range: $80/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Skill :

• Production Support
• contact center (Contact Center Application Using - NICE CX) alternative application also work.
• Development background - Java/python.
• Troubleshooting/debugging
• Testing

Plus :

• Product Support expiring in networking project.

This is not a developer role, this is a 100% production Support position.

Application Support
Support core applications, including providing fixes to production defects and making enhancements
Understand NICE CX one solution and assist in troubleshooting audio/network related issues
Quickly evaluate defects, investigate causes and come up with solutions to address defects
Provide production support and providing clear communication to on the resolution of incidents
Support initiatives which involve network troubleshooting and

Software Development
Develop, modify, and design software based on requirements/design specifications
Help define business and user needs and processes; identify solutions, work with project team/sponsors in identifying best solution
Participate in requirements analysis; help design applications based on system requirements; promote top code quality and solve meaningful issues related to performance tuning and scalability
Build enhancements within existing applications to optimize efficiency
Support implementation of software application changes with aggressive deployment timelines.

Qualifications:
Undergraduate degree in Computer Science, Computer Engineering or related field
Experience in a Contact center solution (NICE Cx One)
4-5 years of experience with coding practices and languages (such as Java, C/C++,Java script, web development )
Knowledge of Agile software development project methodologies preferred
Demonstrated analytical ability and problem-solving skills
Excellent verbal and written communication
Organized, ability to meet deadlines, work independently, manage multiple priorities

Keys to Success in this Role:
Ability to work effectively and productively in a team or independently
Technology-first mindset, outstanding analytical skills and drive for innovation
Willingness to try new things, spot opportunity and learn fast!