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Tech Support Analyst
Job in
Chantilly, Loudoun County, Virginia, 20152, USA
Listed on 2026-06-01
Listing for:
InterScripts, Inc
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description
Job Opportunity:
Tech Support Analyst
Location: US
Job Type: Full-Time
Experience
Required:
2-3 Years (International Calling Experience Preferred)
Language Proficiency: Excellent English (Spanish Fluency is a plus)
Specialization: Technical Support & Healthcare Claims Experience Preferred
About Us: InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Provide exceptional technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
- Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
- Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
- Escalate critical issues to senior support or development teams when necessary.
- Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
- Ensure a high level of customer satisfaction with prompt and effective issue resolution.
- Competitive Salary & Benefits
:
Enjoy a comprehensive package that rewards your expertise. - Growth & Development
:
We invest in your career growth with plenty of learning and advancement opportunities. - Innovative Environment
:
Be part of a forward-thinking team that is shaping the future of healthcare technology. - Collaborative Culture
:
Work with a supportive team of professionals who are passionate about making a difference in healthcare.
Apply Now and Make an Impact!
#Tech Support #Healthcare Tech #Customer Support #EMR #InterScripts #Tech Careers #Join Our Team #USJobs #EPICTool #Spanish Fluency #International Support #Tech Careers
2025 #Healthcare Tech Jobs
Requirements
- Qualifications:
- 2-3 years of experience in technical support, especially in an international calling context.
- Proficiency in English, both written and verbal, with clear communication skills.
- Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with support ticketing systems, CRM tools, and customer service protocols.
- Experience with EPIC EMR is highly preferred.
- Fluency in Spanish is a plus.
• Health, Dental, Vision, and Insurance
• Life and AD&D Insurance
• Supplemental Life Insurance
• Paid Time Off
• Flexible spending accounts
• Health savings account
• Primary Healthcare
• Health Advocacy
• Virtual Health
• Commuter Benefits
• Short term Disability
• Long-term disability
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