APM Lead

Location: Richmond

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Regular or Temporary:

Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking an exceptionally seasoned and strategic Senior Principal Infrastructure Engineer / Advisor - Application Performance Monitoring (APM) to define, guide, and evolve the enterprise APM strategy across the technology ecosystem. This role serves as the top-tier technical authority and trusted advisor for application performance monitoring, transaction tracing, and digital experience telemetry, ensuring observability platforms directly support reliability, scalability, and business outcomes.

In this role, you will establish the long-term vision for APM capabilities, balancing open standards (such as Open Telemetry) with commercial APM platforms like Dynatrace to deliver deep, actionable performance insights. You will influence architectural decisions across application, platform, SRE, and cloud teams, embedding performance engineering, proactive detection, and data-driven optimization into the full software development lifecycle.

Success in this position means measurably improving application performance, reducing customer-impacting incidents, accelerating root-cause analysis, and enabling engineering teams with consistent, high-fidelity performance insights  the APM lead, you will shape standards, coach senior technologists, and partner with leadership to align APM investments with enterprise priorities.

1. Serves as the senior technical authority and advisor for enterprise APM strategy, architecture, and best practices.

2. Defines and drives the long-term vision for application performance monitoring, transaction tracing, and digital experience monitoring across legacy and cloud-native platforms.

3. Leads advanced problem tracking, performance diagnosis, root-cause analysis, and optimization for the most complex and business-critical applications.

4. Advises engineering and architecture teams on performance instrumentation, telemetry standards, and monitoring design patterns.

5. Partners with SRE, platform, cloud, and application leaders to embed APM into CI/CD pipelines and operational workflows.

6. Analyzes performance trends, systemic risks, and capacity indicators to recommend proactive improvements and architectural changes.

7. Establishes enterprise standards for APM tooling, instrumentation, data retention, and performance SLAs/SLOs.

8. Evaluates, selects, and governs commercial and open-source APM technologies; may engage and manage strategic vendor relationships.

9. Acts as an escalation point for high-severity performance incidents, guiding resolution and post-incident analysis.

10. Mentors senior engineers and technical leads, raising overall performance engineering and observability maturity.

11. Influences cross-organizational initiatives and roadmaps without direct authority, relying on expertise and leadership presence.

12. Communicates complex performance insights and technical tradeoffs clearly to both engineering and executive stakeholders.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.

2. In this capacity, oversees others who perform programming and debugging activities.

3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.

4. Provides technical consultation on extremely challenging or unusual situations.

5. May lead large, complex projects related to improving processes or support capabilities.

6. May engage and mange external vendors.

7. Interprets internal/external business challenges and recommends best practices.

8. Uses sophisticated analytical thought to exercise judgment and identify…