Senior Solution Consultant

Location: Osaka

locations

Osaka (Flexible)
Tokyo (Flexible) time type

Full time posted on Posted 2 Days Agojob requisition idJR
111239

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solution Consultant

Location:

Osaka or Tokyo Helping Japan Organisations Deliver Better Experiences with AIAt Genesys, we work with organisations across Japan to simplify complexity, improve customer outcomes, and make experience a competitive advantage. As a Senior Solution Consultant, you’ll play a critical role in helping customers understand how AI-powered Experience Orchestration can deliver real, measurable business value — not just technical change.

This is a senior, consultative role suited to someone who enjoys working closely with customers, can hold their own in executive conversations, and knows how to connect technology decisions to commercial and operational outcomes.

The Role As a Senior Solution Consultant, you are a trusted advisor within the Genesys pre-sales team. You partner with Sales, Value Consulting, and our regional partner ecosystem to help customers make confident decisions about their customer experience strategy.

Your focus is not on product features alone, but on helping organisations understand:

Where they are today

What outcomes they are trying to achieve

How AI and Experience Orchestration can help them get there

You’ll work across a mix of enterprise and upper mid-market customers, supporting complex sales engagements where credibility, clarity, and practical insight matter.

What You’ll Be Responsible For Leading Discovery and Shaping Outcomes Engage business and technical stakeholders to understand CX strategy, operational challenges, and success measures

Facilitate structured discovery workshops that identify gaps, opportunities, and value drivers

Connect Genesys capabilities to outcomes such as improved CSAT, reduced cost-to-serve, better agent engagement, and increased agility

Demonstrating AI-Powered Experience Orchestration Design and deliver tailored demonstrations that show how Genesys AI works in real customer scenarios

Explain concepts such as Agentic AI, predictive intelligence, and automation in a clear, practical way Adapt your approach for different audiences, from operational leaders through to C-level executives

Supporting Complex Sales Cycles Act as the solution lead on medium to large opportunities

Partner with Sales, Value Consultants, Services, and Partners to build strong, customer-centric proposals

Contribute to RFx responses with a focus on differentiation, confidence, and value

Providing Clear Solution Direction Develop solution architectures and experience roadmaps that align with customer priorities

Balance innovation with practicality, security, and long-term sustainability

Support a smooth handover to delivery teams by setting clear expectations and success criteria

What We’re Looking For You bring a commercially aware, consultative mindset and are comfortable operating in ambiguous, customer-facing environments. You’re confident engaging senior stakeholders and know how to translate complexity into clarity.

You’ll likely have:5+ years’ experience in a solution consulting, pre-sales, or CX advisory role Experience working with cloud or SaaS platforms, ideally in CX, CCaaS, CRM, or digital engagement

A solid understanding of AI concepts such as Conversational AI, LLMs, predictive models, and automation

Strong presentation and facilitation skills, with experience running customer…