Pending Field IT Operations & Customer Support DHS​/TSA

Position: Pending Field IT Operations & Customer Support Opportunities within DHS/TSA
Location: Dulles

Job
-OTHLOC-648

Location: Dulles, VA, US

Date Posted:

Category: Administration

Subcategory:

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required:

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: _SITE

Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions/Skillset List:

• SPOC / Service Desk Agents (Tier 1 customer support)
• Site Support Technicians / Field IT Specialists (on-site, desk-side support)
• Regional Service Delivery Managers (RSDM)
• IMAC / Field Project Technicians
• DRSN Network Engineers (Freedom Center / Site W)
• WebEOC Application Developers
• Asset Management Specialists (Sunflower / Property Custodian)
• HQ Telecom & AV/VTC Support Technicians
• Land Mobile Radio (LMR) Technicians
• Program/Project Management & QA Leadership

Qualifications

Requirements will vary based on position:

• All positions will require a minimum ship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
• Educations requirements will vary by position:
  • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience
  • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience

Desired

Qualifications:

• ITIL Foundation Certification
• CompTIA A+ Certification
• Experience with ITSM Ticketing tools (e.g. Service Now)
• Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect)

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .