Site Administrator Technician - VA Coffeewood

Position Summary

The role of the Site Administrator Technician outlined in this job description is a dual role requiring both administrative and technical knowledge to complete day-to-day work activities in a correctional facility. This position requires an individual with strong data entry and technical skills. The incumbent must have customer service experience to address phone calls and email correspondence from both internal and external customers.

The incumbent will be the first point of contact for facility personnel in all administrative and technical tasks associated with the inmate call control systems.

• Troubleshooting, correcting, and servicing issues with inmate technology systems, including but not limited to basic telephone repair and maintenance needs of the facility.
• Experience with hardware troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring, including knowledge of wiring color code and fabrication of data cabling.
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or cutoff switches.
• Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned inmate correctional facilities.
• Meet all service requirements as set forth by the customer contract.
• Build and maintain working relationships with facility personnel and customer contacts; interface with correctional personnel, vendors, and contractors to resolve onsite technical problems.
• Strong time management skills and control of service-related expenses.
• Deliver service resolution in a timely and effective manner to ensure optimal system performance and highly satisfied customers.
• Provide onsite instruction and training for site personnel as necessary.
• Work in jail and prison environments, maintaining stringent security guidelines at all times.
• Return damaged or inoperable equipment in accordance with the Return Merchandise Authorization process.
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable.
• Safely drive company or personal vehicle to various facilities throughout the assigned state.
• Willingly travel to various customer sites daily with potential for overnight trips.
• Work scheduled and/or unscheduled overtime assignments and after‑hours callouts.

• 2+ years of experience in telecommunications—including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS units, and Wi‑Fi/access points).
• 2+ years of experience with computer/network installation and repair; knowledge of VLANs, advanced network configurations, telecom and VOIP is a plus.
• Strong organizational, interpersonal, presentation, and communication skills.
• High School Diploma or GED; some college courses preferred.
• Exceptional customer service skills.
• Proficient in Windows OS, MS Office, and other software programs that may be required.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license.
• Daily travel throughout the assigned geographical area; overnight travel possible.
• Must be able to consistently pass criminal background screens.