HR Technology Support Analyst

Job #3039328

Location: Hybrid – On‑site 3 days/week at Vienna, VA preferred; or fully remote

Assignment Type: Contract only

Duration: 6 months

We’re looking for a detail‑oriented Technology Support Analyst to join a fast‑paced HR Technology environment. This role is ideal for someone who thrives in production support, enjoys solving problems, and takes pride in delivering a seamless user experience. You’ll serve as a key frontline resource, ensuring HR systems and business applications run smoothly while driving efficiency through process improvements and proactive support.

• Act as the first point of contact for technology‑related support requests and incidents
• Manage intake of requests, including triage, categorization, prioritization, and documentation of tickets
• Monitor support queues and intake channels to ensure timely response and resolution
• Resolve low‑risk, repeatable issues using established processes and knowledge base resources
• Coordinate routine system updates and maintain a calendar of releases and maintenance activities
• Perform system validations, data checks, and post‑release verification activities
• Identify recurring issues and recommend improvements to reduce manual effort and repeat incidents
• Generate basic reporting on ticket intake and progress metrics to highlight trends and opportunities
• Maintain and update support documentation and reference materials

• 3–5 years of hands‑on operational support experience in a production support environment
• Experience with Oracle HCM and/or Service Now preferred
• Familiarity with Incident and Request Management processes
• Working knowledge of ticketing systems (e.g., Service Now, Azure Dev Ops, or similar)
• Strong organizational skills with the ability to prioritize effectively in a high‑volume environment
• Excellent communication and customer service skills
• Ability to follow established processes and work independently within defined guidelines

The pay rate for this position is between $20.00 and $33.00 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.