Business Analyst

Job order - J - Permanent Full Time

Title: Business Analyst

City: Lebanon, Virginia, United States

CGI Federal is seeking a business analyst to join a growing and dynamic program to provide client‑facing production support and service desk support to a large multi‑agency Momentum environment. This role serves as the first point of contact for government agency ERP system (Momentum) end users when they are seeking hands‑on Momentum assistance, ongoing informal training, support for integrations and testing, maintenance of application and system reference data support, Momentum statistics analysis and reporting, and troubleshooting and issue resolution support.

This is a great opportunity to expand your skillset in areas of client engagement, business and data analytics, and technical and functional government finance and accounting services. Ideal candidates will be dependable and self‑motivated, have an understanding of IT fundamentals with experience supporting Momentum ERP systems, hands‑on experience with SQL, and an interest and aptitude in finance and accounting. Qualified candidates must be able to pass a criminal background check and provide fingerprints as requested by the client.

This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.

• Provide quality customer support for all incoming inquiries (via ticket, call, chat, email, or in person) for agency Momentum related issues or requests.
• Perform analysis to review client issues and defects.
• Determine and implement innovative solutions to meet or exceed client expectations.
• Participate in meetings internally and with client stakeholders to understand issues and challenges; identify recommendations.
• Support testing of defects for software builds and releases.
• Resolve day‑to‑day production requests and issue accurate, grammatically correct analysis and resolution responses within the expected window.
• Provide quality client support by promptly responding to inquiries and questions and by behaving in a professional and courteous manner at all times.
• Work closely with the internal team members, product owners, and agency staff to address reported issues and concerns into workable solutions.
• Develop deep Momentum application knowledge, to include its operating environment and its external dependencies.
• Monitor and report on any identified or incoming changes and assist in identifying potential impacts.
• Remain current on all new Momentum processes and procedures.
• Provide production support and other supplemental support as requested by the agency Help Desk, Monday – Friday, from 8AM to 4PM Eastern Time.
• Be willing to provide after hours and weekend support on special occasions to support Momentum projects and application releases.

• Strong oral and written communications.
• Proactive problem solver with an analytical mindset.
• Able to work closely and effectively within a team environment.
• Able and willingness to follow established processes accurately.
• Willing and able to learn new concepts quickly and apply that knowledge to other similar issues appropriately.
• Familiar with basic Information Technology (IT) concepts and disciplines.
• Able to work within a team setting while demonstrating self‑sufficiency and independence.
• Results oriented and self‑motivated to succeed and evolve skills (continuous improvement).
• Able and willing to work from Monday – Friday, 8AM to 4PM Eastern Time.
• 3‑5 years help desk, customer service, and support experience with problem solving involving hardware, software, and/or networks.
• Desired qualifications:
• Experience with Momentum.
• Accounting / GAAP knowledge.
• SQL knowledge.

CGI Federal typically does not hire individuals at or near the top of the range for their role. The compensation range for this role in the U.S. is $56,600.00 – $.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Lea…