IT Specialist III

Bedford County, Virginia - Career Opportunities

• Location 122 East Main Street,Bedford, VA, 24523,United States
• Base Pay $54,558.00 - $72,288.00 / Year
• Job Category Information Technology
• Employee Type Non-Exempt - FT

Description

Performs advanced technical work supporting the County’s IT systems. Responsible for installing, configuring, administering, and maintaining the County's networks and supporting enterprise client/server and web-based software applications. Work is performed under the general direction of the IT Operations Manager.

• Performs the full range of client support activities. Serves as a troubleshooter in the day-to‑day operation of a specific operating system at the department/agency level or below. Addresses daily operational issues identified by end users. Quickly identifies problems and takes the necessary corrective action.
• Performs a wide range of technical tasks such as providing support and systems documentation or protocols in data access and security administration.
• Ensure the applications/systems as assigned are current on service packs, patches, firmware updates, versions, and security fixes.
• Image, configure and deploy workstations (desktops/laptops) and mobile devices.
• Support the installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations (desktops/laptops/mobile device terminals), VoIP desk phones, mobile phones, printers, peripheral equipment, networking hardware, VPN, and software (on‑site and remote).
• Assists vendors with issues that arise with the VCIN/NCIC/VPN hardware devices.
• Administer and maintain approved end‑user accounts, permissions, and access rights.
• Determines requirements and designs, develops, and implements components of new technology applications for a program, activity, or department. In conjunction with this task, leads business requirements review; develops approaches, methods to be used, timetables, and data collection techniques; presents findings and recommendations to appropriate officials and subject matter experts; develops and oversees testing, and assesses and directs technical changes necessary for successful implementation.
• May coordinate workload, review and schedule assignments for information technology specialist I or II on project assignments.
• Develops or assists in developing the technical specification requirements for technology procurements at the agency/department level or below based on the organization's needs, as well as determining capability/compatibility with existing technology operating environment.
• Provides advice and assistance in the design, implementation, security, and evaluation of database organization and integrity, and performs ongoing database administration functions.
• Conducts studies and recommends alternative technology solutions including hardware, software, web‑based systems, and communications to an activity, program or agency.
• Analyze systems/applications, coordinate system implementation plans, and present recommendations for automation solutions.
• Supervises IT Specialist I/II in the performance of their duties as necessary.
• Accomplishes all tasks as appropriately assigned or requested by management.
• Participates in employee meetings and training as needed.
• Performs special projects as assigned.
• Meets attendance requirements and maintains the highest level of dependability.
• Consistently demonstrates the ability to respond to changing situations flexibly to meet current needs and reprioritize work as necessary.

• Two-year college/vocational technical degree in a technology field OR an approved information technology certificate
• OR Bachelor's degree in a technology field PLUS 1 year of IT experience
• OR 6 years of technology experience

Data security and privacy requirements and procedures; systems development and life cycle methodology; advanced PC installation, configuration, and third-level support; provide on‑call support to high priority systems/applications; multiple platform database design, development, and maintenance; database interface programming; third level support tools and hardware…