IT Specialist

The Office of Emergency Management (A/DOES/RP/OEM) is the Department of State organization responsible for fulfilling the Department’s responsibilities mandated by Presidential Policy Directive 40 (PPD-40), National Continuity Policy.

The Department’s Continuity programs cover the full range of threats to national security that derive from natural disasters, military and terrorist attacks, technological emergencies, or other emergencies. The Continuity Communications Division (A/DOES/RP/OEM/CCD), Office of Emergency Management is responsible for developing emergency and continuity plans and programs and an appropriate state of readiness that prepare the Secretary and the Department to respond to any national security emergency.

The scope of this requirement encompasses obtaining Audio Visual (AV), Telecommunications/PBX, and Information Technology (IT) communications systems support and continuity communications services necessary for the design, development, implementation, deployment, operation, and maintenance in support of the Bureau’s continuity-specific hardware and software applications, telecommunications/networking systems, and continuity communications operations. The tasks described below will be performed as a part of a technical team including other contract and government personnel.

The objective of this requirement is to provide A/DOES/RP/OEM/CCD with real-time services for the operations, maintenance, testing, and development of Audio Visual (AV), Information Technology (IT), and telecommunications systems for continuity communications operations that enable the Bureau of Administration and A/DOES/RP/OEM/CCD to conduct the Department of State’s domestic emergency continuity mission.

• Installs, configures, and maintains secure and non-secure IT infrastructure, including data, voice, and video systems for the Department as a member of the Secure Communications Team.
• Serves as 24/7 on-call point of contact for all IT and communications issues, ensuring continuity of mission-critical operations across Department facilities.
• Manages classified and unclassified IT resources and security systems, facilitating secure communication between the Department and other agencies.
• Assists the Government Senior IT Specialist with IT resources at unclassified, SECRET, and TOP SECRET classification levels across conference rooms, offices, and residences.
• Assists in ensuring physical and operational security of classified video systems, conference rooms, and sensitive IT infrastructure.
• Assist in enforcing security policies and procedures to prevent potential security violations and maintains compliance with federal information security standards.
• Programs, operates, maintains, tests, and troubleshoots secure IT/communications systems and networks.
• Administers, maintains, and tracks desktop computers, including imaging, deployment, patching, and hardware repairs.
• Manages mobile device fleet, including smartphones, tablets, and laptops; performs MDM (Mobile Device Management) administration and troubleshooting.
• Manages Microsoft Teams sites and Webex platforms, including user provisioning, meeting configurations, and integration support.
• Monitors system performance and implements proactive maintenance to minimize downtime.
• Manages user accounts, permissions, and access controls across multiple systems and classification levels.
• Performs software installations, updates, and license management.
• Configures and troubleshoots network printers, scanners, and peripheral devices.
• Develops and maintains Standard Operating Procedures (SOPs) for IT systems operation and security protocols.
• Creates and updates technical documentation, including system configurations, network diagrams, and troubleshooting guides.
• Provides technical training to staff on IT systems, security procedures and collaboration tools.
• Documents IT incidents, resolutions, and system changes in ticketing system.
• Prepares routine correspondence, reports, and technical documentation.
• Maintains electronic repositories for essential records, ensuring proper data retention, classification, and security.
• Assists with IT project planning, implementation…