Application Support Specialist

Applications Support Specialist - Kiln Creek Office
Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full-time Applications Support Specialist to support our Technology department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m.

The Application Support Specialist is responsible for maintaining, supporting, and optimizing critical business software applications to include Fiserv DNA, Nautilus, Meridian Link and other enterprise software platforms. This role ensures applications are current, reliable, and effectively meet operational needs. This position also provides support to the Service Desk, manages software deployment projects, and collaborates with both internal teams and external vendors to resolve technical issues and deliver solutions.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is as follows:
  Level I $61,387.89 - $76,734.87 annualized;
  Level II $69,529.4080 - $86,911.76 annualized;
  Level III $90,581.07 - $ annualized. The final pay rate will be based on the selected candidate’s experience relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.

To be considered for this opportunity, please submit your fully completed application and resume through our website.

Application Support Specialist Essential Functions & Responsibilities:

• Experience supporting and administering Fiserv DNA core banking systems, including configuration, troubleshooting, user management, and coordination of vendor support for system updates and enhancements.
• ​Familiarity with credit union or financial institution operations preferred, with a strong understanding of Fiserv DNA core banking workflows such as deposits, lending, member services, and accounting.
• Provide advanced support for complex, high-impact application issues, performing root cause analysis and developing long-term solutions. Act as a subject matter expert and escalation point for the Service Desk and junior support staff.
• Actively contribute to the planning, coordination, and execution of system upgrades and major application initiatives, ensuring alignment with organizational goals and minimal disruption to operations. Support project leads by managing assigned tasks, facilitating communication, tracking milestones, and assisting with risk identification and mitigation.
• Serve as a technical advisor and liaison between IT and cross-functional business units, leading the support, optimization, and integration of complex core applications. Partner with business leaders to assess evolving needs and translate them into scalable application strategies and enhancements.
• Drive continuous improvement by proactively identifying opportunities to streamline business processes and enhance application performance, leveraging automation, integration, and emerging technologies. Able to lead new indicatives for innovative solutions.
• Develop and maintain technical documentation, training materials, and…