ServiceNow Tester​/QA Analyst - IRS

Service Now Tester / QA Analyst - IRS

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Location:

Tysons Corner, VA (Hybrid / Remote) Duration:
Fulltime

We are seeking an experienced Service Now Tester / QA Analyst to support the Internal Revenue Service (IRS) in testing, validating, and ensuring the quality of enterprise Service Now applications, configurations, workflows, integrations, enhancements, and platform upgrades. The Tester will work closely with Service Now Business Analysts, Architects, Developers, Administrators, IRS stakeholders, and program leadership to develop and execute comprehensive testing activities throughout the software development and release lifecycle.

The ideal candidate will have strong experience with Service Now testing, functional and regression testing, User Acceptance Testing (UAT), integration testing, defect management, and Service Now Automated Test Framework (ATF).

• Develop and execute comprehensive test strategies, test plans, test cases, test scripts, and test scenarios for Service Now applications and enhancements.
• Review business requirements, Agile user stories, acceptance criteria, functional specifications, and technical designs to develop appropriate testing approaches.
• Perform functional, regression, integration, system, smoke, and end-to-end testing of Service Now applications and workflows.
• Test Service Now modules including ITSM, ITOM, ITAM, CMDB/CSDM, Service Catalog, Knowledge Management, and other enterprise applications as applicable.
• Validate Service Now configurations, workflows, business rules, forms, notifications, approvals, SLAs, roles, access controls, and user experiences.
• Perform testing of Service Now integrations and interfaces, including validation of data exchanged between Service Now and external/legacy systems.
• Validate REST/SOAP APIs and integration functionality as required.
• Develop and maintain automated test cases using Service Now Automated Test Framework (ATF).
• Execute automated and manual regression testing following Service Now enhancements, releases, patches, upgrades, and configuration changes.
• Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating test execution, documenting results, and validating business acceptance criteria.
• Perform UI and usability validation to ensure delivered functionality meets approved requirements and provides an effective end-user experience.
• Support IRS Section 508 accessibility testing for Service Now applications and interfaces. The PWS specifically identifies support for the IRS 508 testing process for the Service Now platform.
• Validate Service Now applications and solutions developed by IRS teams or third-party organizations before promotion into production.
• Perform testing and validation of code migrations and deployments across Development, Test/UAT, and Production environments.
• Participate in Service Now upgrade testing, including regression testing, upgrade validation, and post-upgrade verification.
• Identify, document, prioritize, and track defects through resolution using appropriate defect-management processes and tools.
• Perform defect retesting and regression testing following fixes and configuration changes.
• Conduct root-cause analysis with developers and technical teams for complex or recurring defects.
• Maintain requirements traceability between requirements, user stories, test cases, defects, and test results.
• Prepare test execution reports, defect reports, test summary reports, and release-readiness assessments.
• Provide clear testing status, risks, issues, defects, and recommendations to technical and program leadership.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and release planning.
• Collaborate with Business Analysts to ensure requirements and acceptance criteria are sufficiently testable.
• Work with developers and architects during design and development to identify potential quality risks before implementation.
• Support production releases and provide post-implementation/post-upgrade validation.
• Participate in disaster recovery and filing-season readiness testing activities when required.
• Maintain testing documentation, reusable test assets, automation scripts, and testing standards.
• Identify opportunities to increase automation, improve test coverage, reduce regression-testing effort, and strengthen overall quality.
• Ensure…