Business Analytics Lead - Customer Data Forensics

Business Analytics Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Lead within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA;
Cleveland, OH;
Tyson's Corner, VA; or Washington, DC.

This is a senior-level individual contributor responsible for improving the quality, governance, usability, and reliability of enterprise customer data. This role partners across business, technology, analytics, risk, and compliance to define customer data standards, resolve data issues at the root cause, and enable trusted customer data products for reporting, analytics and modeling, business decisioning, customer experience, and regulatory needs. The role also helps shape and deliver analytically ready datasets and reusable features that accelerate insight generation and decision solutions.

Key Responsibilities:

• Customer Data Strategy & Stewardship
• Data Quality & Issue Management
• Analytics, Modeling & Decisioning Enablement
• Governance, Controls & Regulatory Support
• Data Enablement & Product Delivery
• Cross-Functional Leadership

Preferred Qualifications:

• Experience with Master Data Management (MDM), customer identity resolution, probabilistic matching, or house holding solutions.
• Familiarity with data governance frameworks and tools.
• Experience supporting regulatory programs, MRAs, audit readiness, and control evidence practices.
• Experience supporting analytics and data science workflows.
• SQL proficiency and experience working in data lake / warehouse environments.
• Background in financial services data management or other highly regulated environments.

Core Skills &

Competencies:

• Customer data domain expertise
• Data quality management
• Root cause analysis & remediation leadership
• Governance & control mindset
• Analytics enablement
• Decisioning & insight orientation
• Requirements definition
• Executive communication
• Collaboration & influence across business, tech, risk, compliance, and operations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
• Managing Risk

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $91,000.00 – $Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Generally, this opening is expected to be posted for two business days from 09/01/2026, although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit

If an accommodation is required to participate in the application process, please contact us via email at  Please include "accommodation request" in the subject line title and be sure to include your name, the job , and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call  and say "Workday" for accommodation assistance.

All information provided will be kept confidential and will be used only to the…