Data Center Team Lead

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Technician Team Lead to join our team and drive our relationships with hyperscale clients to new heights.

The Team Lead will be responsible for managing a team of up to ten employees while performing structured cabling and server rack deployments in a data center environment. Technical training will be conducted on the job and not a requirement for this position. The Team Lead will be required to have strong Microsoft Office, administrative and leadership skills. The Team lead will be responsible for training, client communication, team safety, QA/QC of completed work, tracking work schedule, and assigning tasks to employees.

• Ability to develop shift schedules and manage teams
• Understanding of project controls and how they affect project completion
• Assist in managing and executing the budget
• Understand contractual requirements and translate into executable plan for team
• Ability to establish a strong rapport with client representatives and to maintain a working relationship
• Excellent understanding of customer service principles
• Strong observational skills and problem-solving ability
• Strong communication skills (written and oral). Ability to create professional and error free reports
• Adept at utilizing Microsoft suite skills
• Manage shift operations, delegate tasks to team members and translate vision of leadership to field staff. Operate, monitor, and maintain equipment. Respond to abnormal conditions indicated by facility systems
• Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work
• Monitor the performance/note deficiencies of contract service providers and recommend changes as necessary
• Perform other related duties and assume responsibilities as assigned by management
• Support the delivery of data center services, including colocation, telecommunications services, deployment of additional services to customers and support of internal business systems
• Acts as an operational contact for data center clients, vendors, and carriers as it relates to colocation, connectivity, and network products and services
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in it, telecommunications rooms, and customer space
• Performs unscheduled checks on work to assess and document quality
• Responsible for final product delivery in the absence of an available tech level-iii
• Site safety champion
• Performs safety spot checks, documents best practices, and non-conformance to safety policies/procedures
• Interacts with salute EHS representative
• Available to assist with regional safety investigations as required
• Fosters a strong team culture
• High level of proficiency with no supervision for daily tasks
• Supervises small number of employees / teams: responsible for team member performance and growth potential
• Ensures team member training compliance
• Responsible for AHA, THA, MOP’s, and SOP’s
• Timesheet approvals and discrepancy tracking
• Documents, files, performs spot-checks, and maintains safety info
• Completes personnel reviews, disciplinary reports, and performance management system documentation
• Completes timesheet approvals
• Aware of current and future purchase order(s)
• Resolves schedule…