Manager, Major Case Unit

Manager, Major Case Unit

At FCCI, it is the personal touch of our local presence and expertise, combined with the knowledge and relationships of our agency partners, that creates a winning combination which sets us apart. We are committed to hiring the best people. If you want to work for a company you can be proud of, we want to hear from you!

We are currently seeking a Major Case Unit (MCU) Manager to oversee the daily operations of the commercial major case unit team handling complex commercial claims. The selected individual will ensure that claims are handled efficiently, accurately, and in compliance with state laws and company policies.

This role can be located in one of FCCI's office locations or remotely within FCCI states.

Key Responsibilities include:

• Lead team workload planning and performance, optimizing workflows and driving process improvements.
• Oversee claim operations, including reserve approvals, settlements, and compliance with authority guidelines.
• Direct litigation strategy and manage defense counsel to ensure effective, cost-conscious claim resolution.
• Analyze claim trends and performance data to inform decisions and support business objectives.
• Resolve complex claim, coverage, and service issues while ensuring strong stakeholder relationships and regulatory compliance.

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing

The salary range for this position is $114,640-$176,546 annually. This salary range is an estimate and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Please apply via our website at  Drug Free Workplace (
* Pre-employment drug screen is conducted for all positions)

Required Bachelors or better.

Preferred Juris Doctor or better.

Required AIC, CCLA, SCLA designations, or equivalent course work or experience Six years of recent, relevant, progressively responsible complex claims adjusting experience, emphasis on high exposure bodily injury claims and litigation. Two years in a leadership role with ability to effectively lead Major Case Unit Current, active adjusters license in assigned jurisdiction. Advanced knowledge of insurance claim procedures, rules, systems, and regulations.

Advanced knowledge of claim file management techniques and processes. Advanced knowledge of the judicial and legal systems. Knowledge of Construction Defect claims' coverage and defense issues Excellent communication, negotiation, interpersonal and organizational skills. Ability to analyze, define and solve problems, the use of good judgment, and decision-making. Ability to interpret and explain insurance policy coverage, particularly as to GL, GL coverage B, WC Coverage B, Commercial Umbrella and Contractors E&O claims.

Ability to utilize management reports and queries to identify anomalies, spot trends and monitor performance.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.