Customer Service Representative - Continental Underwriters Job Covington Virginia USA,Insurance

Location: Covington

Invoices policies, coordinate the servicing of new and renewal accounts from the time of binding for Property and Inland Marine Insurance according to Company guidelines and anticipate/prevent issues and problems as necessary. Provides high quality professional service to Agents and Companies.

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st Shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Underwrite renewal business with minimal supervision of an underwriter.

Accurately explain liability and other program coverages to clients and prospective clients.

Provide necessary instruction to Underwriting Clerks and Policy Typists.

Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed.

Conduct Ratings for new and renewal business.

Manage all account documentation.

Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.).

Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and Company guidelines.

Establish New Submissions in the clearance system and handle according to established procedures.

Produce cancellation and non-renewal notices according to statutory and contractual requirements.

Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures.

Maintain pending/suspense system per established procedures.

Maintain account files in accordance with company policy.

Perform other duties as assigned.

QUALIFICATIONS Required Qualifications:

College degree with a concentration in business or equivalent work experience

One year of wholesale insurance experience

State specific Insurance License required

Underwriting Clerk experience or three years of general insurance experience

Must be able to understand and analyze necessary components of insurance policies

Must have knowledge of commercial multi‑line underwriting and rating

Must have ability to use company automation to include Windows, Delphi, Word, Docu Corp, and Rackley ISO Rating Software

Ability to develop, foster, and maintain an excellent working relationship with clients

Ability to work in a team environment essential

Maintain current knowledge of the insurance industry

Good written and verbal skills

Ability to work extended hours when necessary

Benefits

At CRC Group, we’re committed to supporting every aspect of teammates’ well‑being – physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match.

CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law;
Pay Transparency Nondiscrimination Provision; E-Verify.

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