Division Manager

Location: Henrico

General Information

804

Main Organization

General Government

Location

Social Services - 8600 Dixon Powers Drive, Henrico

Minimum Salary

$ 91,097

Max Salary

$ 167,578

Posting Date

05-15-2026

Closing Date

06-08-2026

Job Status

Full-time

General Statement of Duties

Administers the activities of a division within a small to medium-sized department;oversees a broad range of functions related to the comprehensive operations of division; creates and manages business plans, budgets, guiding policies for a division; supports recruitment, hiring, and other personnel duties of assigned staff;performs other duties as assigned.

Essential Duties

Why This Role?

This executive leadership role shapes how families are supported, how risks are prevented, and how lives are changed every day.

Ideal Candidate:

The ideal candidate for this role has served as a CPS or In-Home Services Supervisor in a Virginia local DSS, bringing strong, hands-on mastery of these programs.

Manages the work of the division:

• CPS & APS hotlines, Child Protective Services, and Prevention (In-Home Services and Family Support).
• Reviews monthly reports on staff, work assignments and program mandates, provides data analysis to identify trends & target areas for improvement.
• Prepares monthly statistics for performance measures.
• Prepares records for release in compliance with federal & state guidelines
• Maintains & purges records for the Department

Coordinates audits & quality assurance reviews by state and other entities, including internal case reviews.

Program Planning:

• Review appeals & state QA results looking for trends and training needs.
• Plans, determines, manages, and evaluates staffing and organizational needs & makes recommendations.
• Develops performance standards and prepares corrective action plans as needed.
• Maintains & updates the divisions' SOP.
• Develops implementation plans for new policies & procedures impacting service programs.

Manages staff & supervisors:

• Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate HR policy and guidelines.
• Onboarding & orientation for new hires
• Trains and ensures the development of family services supervisors and staff, including all state mandated training.

Serves on the Department's executive & leadership teams:

• Leads the Department in the development & implementation of strategic plans.
• Promotes a culture of professionalism, professional development, and continuous learning & improvement.
• Serves on boards, task forces, committees & other organizations related to the work of the Department and the County. Examples include Systems of Care, Trauma-Informed Leadership Team, the Greater Richmond Trauma-Informed Community Network, Central Region Child Welfare Supervisors, Policy Advisory Committee, best practice court team and other opportunities locally, regionally and across the state.

Plans & hosts division meetings & trainings

Emergency Shelter On-Call

Additional Information

Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

May require a valid driver's license to perform assigned duties at various locations.

State or Federal Funding Clause

This agreement and the continuation of this position are contingent upon the availability of specific special revenue funds.

Minimum Requirements

Four (4) year degree in a related field, and four (4) years of program experience, one (1) of which must be in a supervisory capacity; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Background Check Disclosure

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)

Benefits

At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation. Visit our website: (Use the "Apply for this Job" box below). to learn more!

EEO Statement

The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).