Branch Manager II

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished and we will always strive for improvement, guided by our motto since day one: “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents, including medical, dental, vision, paid time off, paid holidays, 401(k), life insurance, long‑term disability, tuition assistance, and an employee assistance program. Optional benefits such as critical care, auto, home and pet insurance, and other ancillary insurance options are also available.

The Branch Manager is responsible for the administration and efficient daily operation of a full‑service branch office, including operations, lending, product sales, customer service, and security and safety, in accordance with Lendmark Financial Services objectives. The role involves developing new business, providing a superior level of customer relations, coaching staff, achieving sales and retention goals, and providing leadership, training, and supervision.

• Manage and motivate staff to meet branch profitability, loan volume, credit quality, delinquency, and expense goals.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within the community.
• Sell products and services to meet sales goals.
• Handle hiring, staffing, training, performance reviews, and terminations as applicable.
• Establish lending authority for associates.
• Maintain a high quality of client service.
• Assist clients with implementation of solutions and monitor overall client satisfaction.
• Perform all other duties as assigned.

• High school diploma or GED from an accredited institution.
• 3–5 years of consumer finance or related industry experience.
• Personnel management and budgeting skills.
• Effective communication, organization, and sales skills.
• Proficient working knowledge of industry‑related loan software, Microsoft Windows, Excel, and Word.

• Industry‑related experience.
• Spanish/English bilingual ability.
• Ability to relocate.

The salary range for this position is competitive based on the duties and the candidate’s knowledge, skills, abilities, and experience. The role is eligible for quarterly incentive compensation based on individual and company performance guidelines.

Normal office environment. Ability to travel occasionally, including overnight stays.