Site Manager

Ultimate Shine Car Wash - ULTM
013
400 Old Franklin Tpke
Rocky Mount, VA 24151, USA

JOB TITLE:

Site Manager

FLSA STATUS:

Exempt for Salaried | Non-Exempt for Hourly (Colorado Only)

JOB STATUS:

Full Time

LOCATION:

Site

REPORTS TO:

District Manager

DIRECT/ INDIRECT REPORTS:

EFFECTIVE DATE:

6/1/2025

The Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.

This role serves as the on‑site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.

This position may be classified as exempt (salaried) or non‑exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non‑exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

• Lead day‑to‑day operations to ensure consistent delivery of safe, efficient, and high‑quality car wash experience
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
• Maintain a professional, clean, and customer‑ready site at all times
• Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively elevate significant concerns to appropriate support partners
• Perform other duties as assigned to support the team and the needs of the business

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
• Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands’ values
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness
• Drive achievement of site‑level goals including revenue, profit, membership sales, and customer retention
• Oversee site‑level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
• Ensure full compliance with company cash handling and loss prevention policies

• Create a culture of safety by…