Field Manager - Richmond

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.

The Field Manager will report directly to the Director of Operations and will be responsible for overseeing all day-to-day field operations. This includes developing a thorough understanding of field operations, building strong relationships with both the client and delivery teams, and continuously improving efficiency and revenue within the delivery operations.

With the leadership and support of the Director of Operations, the Field Manager will build team capabilities to successfully execute the company’s overall strategy and deliver results for their department today and in the future. They will work cross-functionally with key partners in the corporate office and client leadership to achieve or exceed goals in alignment with the company’s vision.

The ideal candidate will embody the Company’s culture and inspire others to create new possibilities. They will serve as a role model for self-development and maintain a visible presence in the operation, actively encouraging and energizing their team. Experience with appliance installations is highly preferred, as the role involves working closely with independent contractors on scope of work.

• Manages a fleet of independent delivery contractors.
• Focus on Independent Contractor Partnerships through weekly meetings to review service, profitability, claims and compliance.
  • Develop and hold your delivery teams accountable by managing loadouts and monitoring routes throughout the day.
  • Weekly ride‑behinds in the field with teams to ensure client satisfaction and team development.
  • Recruitment of New Service Provider’s
  • Create structured teams skills checks to qualify, maintain, and expand delivery team capabilities and provide consistent service.
  • Full understanding of appliance installations to be able to validate and redirect improper procedures in home.
• Build and grow relationships with client personnel.
  • Communicate effectively and timely with the client.
  • Visit store to build/maintain relationship with client.
  • Uncover additional revenue generating needs from stores – Multi Family projects, dedicated pro accounts, big and bulky deliveries.
• P&L Management
  • Delivery Expense
  • Operating Expenses
  • Achieve Location Budget goals.
  • Manage claims and their processes.
  • Travel expenditures
• Achieve goals and company policies set forth by the client & Diakon Logistics.
• Participate in Weekly Operations Meetings and client calls.
• Provide Weekly updates on your locations as dictated by the Director of Operations.

• Proven leadership and motivational skills / Ability to positively impact performance.
• Delivery and installation experience within the appliance final mile industry is preferred.
• Hands‑on management approach that shares responsibilities to ensure the customer is served.
• Effective communication skills with awareness of relationship building skills.
• Excellent written and verbal communication skills.
• Bilingual with Spanish highly preferred.
• Ability to operate in strict time frames environment.
• Ability to operate in a metric-based performance environment and conduct quantitative root cause analysis to implement necessary solutions.
• Strong Excel spreadsheet skills; proficiency in MS Office application.
• Bachelors’ Degree and 2-4 years in the logistics/supply chain field preferred.

$55,000-$65,000/year, DOE; plus, benefits and potential for bonus. This position involves local travel.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full‑time employees.