Facility Manager, Data Center Engg Ops

Description

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you will be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments. The Data Center Facility Manager is Amazon’s front line for hands‑on electrical and mechanical equipment troubleshooting.

You will maintain, operate, and troubleshoot mission‑critical data center facility equipment, including electrical support equipment such as standby diesel generators, 3‑phase electrical systems, switch gear, UPS units, PDUs, and wet‑cell batteries, as well as mechanical equipment such as CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, motors, fire suppression systems, building automation systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You will collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. This role supports data centers in various operational stages and may require travel to established locations for training until the designated site becomes fully operational.

• Oversee all aspects of the data center’s critical physical infrastructure, maintaining high availability and performance while ensuring that all work performed within the site meets high quality standards and does not impact internal or external customers or service level agreements.
• Manage on‑site teams of 24x7 shift technicians, sub‑contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members, responsible for their career development and performance management.
• Promote a healthy team culture and high morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring outreach to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities‑related issues, overseeing operation and management of routine and emergency services on critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, and building monitoring systems.
• Utilize root‑cause analysis and troubleshooting/problem‑solving skills.
• Respond to out‑of‑hours emergency calls.

• 2+ years of people‑management and team‑development experience.
• 5+ years of engineering work managing large‑scale services.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.
• Experience operating a mission‑critical team or product.
• High school diploma or equivalent.
• Current, active U.S. Government Security Clearance of Top Secret with SCI eligibility or above.

• 3+ years of work in a management position with 5 or more direct reports.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of electrical and mechanical systems involved in critical data center operations, including feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, air‑handling units, and CRAC units.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran…