Director​/Senior Manager, Internal Comms and Strategy

Director/Senior Manager Of Internal Communications And Employee Engagement

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Cvent is seeking a results-oriented, highly analytical, strategic and innovative individual to formulate business strategy, transform customer engagement and drive operational excellence via lead cross-functional projects to improve business performance. You have a strong understanding of B2B SaaS business models, market dynamics, customer segmentation and ability to translate insight into actionable business plans.

We are looking for a dynamic and experienced Director/Senior Manager of Internal Communications and Employee Engagement to join our team. This role is integral to our People Team and the company, responsible for overseeing the development and execution of our internal communication strategy and high-profile communication programs and initiatives. You will play a crucial role in fostering employee engagement, improving company culture, and driving business success.

In this role, you will:

• Develop and implement strategic communication plans:
  Provide regular communications support to HR stakeholders and other leaders, including strategy planning, content drafting, and consultation for major internal events including Cvent Annual Kickoff, Global Townhalls, Review and Promotion cycles, and Acquisitions. Ensure consistency in messaging and branding across all global offices.
• Enhance employee engagement:
  Cultivate innovative tactics to engage remote and regional office employees. Provide regular communications support regarding employee feedback, industry trends, and key initiatives.
• Improve transparency and trust:
  Organize and share survey feedback with Cvent leaders and support the ideation and execution of new communication strategies. Develop and implement comprehensive communication strategies to support leaders in engaging with their teams.
• Manage employee recognition programs:
  Design and execute new methods for employee recognition and sharing project wins across the organization.
• Foster a unified culture:
  Collaborate with Marketing & Communications colleagues to align internal and external activities, experiences, and communications.
• Oversee CSR and ESG initiatives:
  Engage with stakeholders, implement data validation processes, and track progress towards CSR goals. Provide support for Environmental, Social, and Governance (ESG) initiatives.
• Crisis communications:
  Handle internal crisis communications, ensuring all affected employees are informed and know where to go for assistance.
• Manage and improve internal communication channels:
  Serve as the "HR Voice" across all internal communication channels, identify process gaps, improve escalation/comms workflows and ensure broad adoption and distribution of best practice guidelines. Evaluate vendor options for a global intranet, build a business case for its implementation, and oversee rollout and adoption.

Here's what you need:

• Experience:
  
  10+ years of progressive experience in Communications or related fields, with a specific emphasis on enhancing employee experience and internal communications.
• Skills:
  
  Exceptional skills in writing and visual storytelling, with a proven ability to craft compelling narratives and create engaging visual content that resonates with employees.
• Leadership:
  Demonstrated experience in developing and implementing internal communication strategies and programs. Strong understanding of the employee lifecycle and relevant people programs.…