Collections Representative; Seasonal

Job Summary

The Collections Clerk will be responsible for assisting the collections team with all assigned functions and handling each account that may need special handling for customer satisfaction. This includes account research and customer requests.

• Handle telephone collections on past due accounts receivables
• Implement and monitor payment plans
• Responsible for call handling and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers
• Contact customers as needed to resolve account issues
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls regarding account inquiries
• Provide documentation to customers requesting invoices, statements, etc.

Required Experience

• Minimum 1 year experience in an office environment performing data entry or other computer‑based work
• Strong preference for prior experience with accounts payable/receivable or general bookkeeping
• Knowledge of billing procedures and collections techniques
• Knowledge of collections and ability to work in a fast‑paced environment
• Proficiency in Microsoft Office (Word, Excel, etc.)
• Working knowledge of FDCPA and GLB Privacy Act

Required Leadership Traits and Characteristics

• Strong communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Ability to work as a team and independently
• Comfortable working with set goals and KPIs
• Ability to produce results in a fast‑paced and challenging environment
• Critical thinking skills with the ability to think outside the box

Education

High School Diploma or GED required.

Base Pay Range: $17.21 - $25.00 per hour (varies by location, skills, and experience).

Benefits start day 1 for full‑time colleagues. No waiting period.

This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. California residents may review their privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.