Service Writer

Overview

We’re looking for a motivated Service Writer & Payroll Clerk to join our Service Department. This position is dynamic and may evolve with business needs, offering the opportunity to support multiple areas within the company while maintaining a strong focus on customer service and operational efficiency.

• Provide front-line support, including inbound/outbound calls, customer service, and repair order processing.
• Prepare and manage quotes, invoices, repair orders, and approvals in ASPPIRA.
• Update and assist with job throughput in Salesforce for contract maintenance.
• Manage time entry, verification, WIP reporting, and efficiency reporting.
• Coordinate internal/external meetings, events, new hire onboarding, and training renewals.
• Support advertising efforts, lot audits, and job board updates.
• Assist with payroll functions: time off requests, employee craft code updates, recap updates, and project manager coordination.
• Uphold safety culture and compliance with SPPI, OSHA, and customer regulations.

• Strong organizational skills with clean and efficient work habits.
• Excellent interpersonal skills and a customer-first mindset.
• Experience with billing and payment systems.
• Ability to sit, stand, lift to 50 lbs., and drive as required.
• Commitment to workplace safety and teamwork.
• Competitive hourly pay based on administrative pay grade. From $20-30/hour
• Full-time benefits package.
• Standard vacation accrual.
• Additional compensation available for bilingual proficiency.