Policy Services Assistant - Countryway

Position Summary

Generate Service Center management reports and provide administrative support to the Country way policy services department.

This position is based out of our beautiful West Creek Office Park location (Goochland, VA – Richmond, VA). Office hours:
Monday-Friday, 8:30am - 5:00pm.

• Indexing: all incoming mail including but not limited to Changes, Faxes, Reinstatements. If policy number is not provided, research will be required to locate correct file. When a task involves multiple policy numbers, a copy of the document should be put into each file. New Business – Sorting, prepping for scanning then Indexed.
• Generate and handle department reports as required; WUPS, PPP, Missing App Report.
• Incoming & Outgoing mail:
  Retrieve & Deliver mail from UW & Policy Services Department. Retrieve & Deliver mail from Product & Development & Actuarial Department.
• Controls all Commercial & Property Output which may need special handling, including some hand stuffing of output.
• Pulls requested output for Auto, Property & Commercial Departments from mail room & Sebis.
• Returned mail to be returned to county to verify correct address.
• Items with no address given to appropriate unit.

• All other duties assigned by Manager &/or Supervisor.
• Ensure VAFB & Countrway envelopes are stocked.

• High school diploma or equivalent

• Knowledge with MS Office Suite
• Excellent oral and written communication skills
• Ability to work under pressure and with numerous interruptions
• Proven ability to work effectively and cooperatively in a team environment
• Ability to work independently

• Prior insurance experience and/or office experience preferred

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time Off (PTO) plan and more! Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.