Claim Operations Specialist

Company Overview

Travellers is a leading property casualty insurer with a culture rooted in innovation and collaboration.

Salary range: $45,400.00 – $74,900.00. Additional compensation may include performance‑based cash incentive awards.

Under moderate supervision, you partner with claim professionals to assist customers. You build relationships, complete financial transactions, manage business information, and support a variety of duties and projects.

• Customer Engagement:
  • Promptly and professionally address customer questions and concerns.
  • Triage and route callers to the appropriate department.
  • Answer claim status and payment questions.
• Claim Operational Service and Partnerships:
  • Document claim files, including notes and diaries.
  • Request reports and records; review medical bills, mail, and wage statements.
  • Prepare claim documents for legal and medical reviews.
  • Report and assign claims; transition closed files to and from off‑site storage.
  • Receive, sort, scan, and upload incoming mail; process outgoing mail.
  • Order, receive, and distribute supplies and equipment.
• Claim Payments and Expense Processing:
  • Process and issue claim payments, including outside vendor invoices, attorney expenses, and medical processing fees.
  • Document returned checks, voided checks, and credits.
  • Ensure timeliness and accuracy of all check processing.
• Data and Information Management:
  • Prepare, generate, and review reports using technology.
  • Update data discrepancies identified in reports and systems.
  • Use management information data to prepare line‑of‑business or financial reports.
  • Prepare operational reports for claim professionals and managers.
  • Accurately document pending and completed work activities using appropriate systems.
• Financial Controls and Assessments:
  • Assist with claim center financial standards and perform underlying controls.
  • Assess the reasonableness of data and identify discrepancies, including reconciliations.
  • Assess the effectiveness of financial controls.
  • Prepare data entries in accordance with established standards.
• May lift items up to 20 pounds (occasionally). Perform other duties as assigned.

• High School Diploma or GED.
• 1 year of service‑related work experience or a Bachelor’s Degree.
• Experience utilizing computer technology such as Microsoft Office, e‑mail, web‑enabled applications, and database software.
• Accountability: takes ownership and responsibility for actions and outcomes.
• Analytical Thinking: analyzes and compares information to understand issues.
• Change Management / Resilience: remains energized and focused amid ambiguity or change.
• Communication
  
  Skills:
  
  verbal and written skills.
• Judgment / Decision Making: exercises sound judgment and decision making.
• Relationship Management: seeks, builds, and sustains productive working relationships.

• Health Insurance coverage for employees and eligible family members from the first day.
• Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay.
• Paid Time Off: minimum 20 days paid time off annually plus nine company holidays.
• Wellness Program: tools, discounts, and resources, including mental health counseling and health coaching.
• Volunteer Encouragement: matching gift and volunteer rewards program.

Travelers is an equal opportunity employer. In Colorado, candidates are not required to disclose educational dates. For questions regarding the physical requirements of this role, please contact us via email.