Intake Review Clerk; Clerk

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Closing Date: 29-Jun-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Department of Growth and Development’s Housing Division actively works towards advancing Nova Scotia’s strong and diverse economy, working with our partners, community housing providers, and the development community. DGD contributes to a high quality of life, and affordable, adequate, and suitable housing for all.

The Housing Rent Supplement team manages rent supplement programs that provide subsidies to eligible low‑income homeowners and renters to pay a portion of their housing costs, and manages the survivors of gender‑based violence housing benefit. The benefit provides individuals and families leaving or planning to leave their homes due to acts of gender‑based violence with a monthly housing benefit to help pay their rent, and offers time, space and flexibility to re‑establish their lives in safety.

The Intake Review Clerk provides principal Rent Supplement administrative support for the office. In this role, you will provide service, direction, guidance, and information on processes applicable to the Department, to the public and other government agencies.

You will process various Rent Supplement forms and transactions. Several computer applications will be used to create cases, enter confidential information, and generate documents. The office maintains both an electronic filing and case management system for the myriad Rent Supplement products under the mandate of the Department.

• Accurately respond to internal and external requests for information and assistance on Rent Supplement.
• Receive, classify, track, and consolidate documents and information from electronic and physical submissions.
• Enter applications and renewals into a database system (ICM, Yardi).
• Create, track, file and retrieve information from electronic and physical submissions.
• Maintain case files and database records within established procedures, and take appropriate action to secure or resolve discrepancies.
• Respond to telephone and email inquiries about the rent supplement program.
• Process Rent Supplement incoming and outgoing mail for Head Office.
• Prepare letters, memoranda and reports for approval, while following up on pending issues.

You will have four (4) years of related experience or an equivalent combination of training and experience.

This position requires proficiency in email management, customer service, Microsoft Word, Excel and other office software, fast and accurate typing skills, and excellent grammar. You should possess a high degree of personal initiative, effective interpersonal and communication skills, excellent organizational skills, and the ability to determine priorities with minimal supervision while demonstrating sound judgment and tact in confidential situations.

Assets:

• Familiarity with using ICM or Yardi.
• Experience working in a government and/or regulatory setting.
• Knowledge of procedures, rules, acts and policies applicable to Housing benefit programs.
• Experience dealing with the public.

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

You will be working within a high‑paced, busy office environment with strict deadlines. Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours per week, 7 hours per day. You may be required to work overtime on occasion. Occasionally you may need to move or lift objects such as boxes, inventory, or files.

Security Screening Requirement: This position requires employment screening consistent with the Canada Revenue Agency’s security requirements for roles that access CRA data under a data‑sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.