Office Specialist Senior

Job Profile:

Administrative Support Assistant 3 Non-Exempt Job Family:

Administrative Support Time Type:

Full time

Max Pay – Depends on experience:$20.00 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Provides complex administrative support to a department or group of professionals in support of department goals.

Job Description:

The Office Specialist, Senior – Passport Acceptance Agent provides administrative support to the university’s Passport Services operations and ensures compliance with U.S. Department of State regulations. This position provides front-line customer service, maintains accurate records and oversees application processing. The candidate must demonstrate a high degree of professionalism, accuracy, and confidentiality while performing essential duties.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position.

Position Salary Range:$20 per hour Essential Duties:

Passport Processing & Certification:

Successfully complete U.S. Department of State Passport Acceptance Agent training and maintain certification.

Evaluate and verify passport applications for completeness and accuracy in compliance with federal guidelines.

Accept payments for passport services and ensure accurate transaction recording.

Capture passport-compliant photos as part of the application process.

Maintain a secure and up-to-date log of clients served and processed.

Client Service & Communication:

Serve as a primary point of contact for client inquiries related to passport applications, documentation, fees, and timelines.

Provide high-quality customer service while ensuring adherence to privacy and security standards.

Perform other duties as assigned.
* Knowledge,

Skills and Abilities

* Knowledge of policies, procedures and terminology of assigned function. Knowledge of supervisory practices and principles. Skill in effective communication, both verbal and written. Skill in the operation of a variety of office machines.

Must be a U.S. citizen to meet the U.S. Department of State's requirements for passport acceptance agents.

Desired

Qualifications:

Experience working at a Passport Acceptance Facility or with federal compliance programs. Familiarity with university systems, financial transactions, or public service environments. Communicating in a multi-cultural setting and experience working with various populations. Bilingual (English/Spanish) is highly desirable. Ability to clearly communicate to perform essential functions.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to walk or travel moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement:

The U.S. Passport Acceptance Office, a unit within Auxiliary Business Services, is an official passport application facility that provides passport acceptance services to the ASU community and the greater Phoenix area. The office is committed to delivering accurate, efficient, and customer-focused service while assisting individuals throughout the passport application process.

Driving Requirement:

Driving is not required for this position.

Location:

UNIVERSITY CENTER BLDG. AFunding:

No Federal Funding Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.$9925/.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume or CV Multiple documents may be uploaded in the attachments…