Senior Manager, Administrative Support

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

The ideal candidate will have a demonstrated track record and experience leveraging strong judgment and intuition to plan and execute a wide range of executive support tasks with limited direct supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting the Chief Executive Officer. The individual must demonstrate excellent intuition to work independently to handle situations they may not have directly seen before and have the ability to interact and foster strong relationships with internal customers and external constituents at all levels in a fast‑paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient.

Confidentiality and a high level of professionalism are crucial to this role. Expert level written and verbal communication skills, strong common‑sense decision‑making ability and attention to detail are equally important.

• Assists the CEO in the timely management of all communication with various constituents.
• Outlook inbox management– handle and/or route items to others for action or raise important messages to the CEO’s attention; handle all correspondence with confidentiality and timely, effective responses; screen incoming calls and physical mail.
• Fields inquiries and independently follows up with requests that require responses.
• Maintains the CEO’s calendar, ensuring conflict‑free and efficient scheduling; arranges meeting rooms, catering, or facility needs.
• Responsible for creating and confirming seamless and efficient travel arrangements using the utmost security measures at all times.
• Coordinates travel plans that require interaction with internal and external executives and assistants, investors, regulatory bodies, and consultants.
• Prepares agendas, assists with creating presentations and coordinates the collection of supporting meeting documents.
• Secretary of the Executive Committee: works with other business areas to create a yearly workplan, ensures timely approval of charters and policies; creates agendas, documents depository and retention efforts; attends meetings with the CEO, transcribes, and distributes notes or minutes; prepares documents and minutes for upload to regulatory agencies.
• Prepares and submits expense reports on behalf of the CEO.
• Maintains confidentiality of sensitive information, including the CEO’s travel arrangements.
• Serves as liaison with the CEO and other high‑level executives, including auditors, regulators, and Board Members.
• Supports processing of contracts, policies, procedures, and other documents.
• Pr…