Service Coordinator

About this role

The Service Coordinator plays a vital role in supporting and facilitating the smooth operation of the Service Department. This position involves a combination of administrative tasks, communication, and coordination. The Service Coordinator will work closely with Service Field Engineers, Service Account Managers, and other Coordinators to ensure efficient processes and successful outcomes.

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
• Collaborate with Service Account Manager on a routine bases to achieve departmental goals.
• Support service team members with various tasks.
• Answer, document or redirect phone calls, emails or text related to service requests.
• Log, track and assign unplanned service requests.
• Manage and maintain the daily schedules for all assigned Field Engineers.
• Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
• Receive and process material orders.
• Assist and serve as a liaison with operations, materials management, and shipping personnel.
• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Receive, process, and maintain service agreement information in ALC account systems.
• Prepare and distribute invoices on billable service requests and service agreements in time manner.
• Monitor service account receivables and suggest suspension of services when necessary.

• High School Diploma or GED
• 5+ years working in a business setting
• 1+ years of experience using Microsoft Office Suite

• AA/AS degree
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ideal candidate will have experience with MSD and Service Max.
• Detail-oriented and able to multitask effectively.
• Problem-solving skills and the ability to work independently.
• Previous experience in a coordinator or administrative role is a plus.

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