Program Support Technician

Program Support Technician

State Role

Title:

Admin and Office Specialist III
Hiring Range: 50,768
Pay Band: 3
Agency:
Dept of Labor and Industry

Location:

HENRICO REGIONAL OFFICE

The Department of Labor and Industry’s Central Region Office is seeking an Administrative and Office Specialist III / Program Support Technician with exceptional customer service and communication skills. The incumbent serves as the first point of contact for employers and members of the general public, listening to complainants and referring them to appropriate sources. The position also serves as backup to the Office Services Supervisor in the Central Region Office.

This position provides critical support to DOLI professional staff assigned to the office, supporting Virginia Occupational Safety and Health (VOSH), Wage Protection Division, Consultation Programs, and the Voluntary Protection Program (VPP). It also serves as a liaison with Headquarters Offices staff to collect information for their needs. Examples of duties include assisting callers and visitors over the phone and in person, administering the main phone and voicemail system, preparing, sorting, and distributing agency mail, preparing correspondence, ensuring confidential record keeping and data entry, maintaining physical and digital files for appropriate programs, and providing administrative support to employees and agency programs.

• Considerable recent experience in a professional administrative office setting providing customer service and administrative support, including drafting routine correspondence, reporting, generating, record keeping, and other related professional administrative office duties and program support tasks.
• Exceptional front-facing customer service skills, including the ability to de-escalate stressful situations and handle visitor inquiries courteously.
• Demonstrated skill in the use of Microsoft Office Suite, including Word and Excel, for completing office support transactions.
• Experience entering, tracking, and retrieving data in automated systems or databases.
• Ability to organize and prioritize work, meet multiple competing deadlines, and complete tasks in a timely manner while exhibiting acute attention to detail.
• Professional communication skills, both written and verbal, with customers, employees, and other individuals to answer questions and disseminate or explain information courteously and professionally.
• Ability to work independently and as a team member with minimal supervision.

• Bilingual fluency speaking, reading, and writing in Spanish.

• Must be able to work public service hours in the office M-F, 8:00 A.M. to 4:30 P.M.
• Ability to perform moderate physical activity that includes, but is not limited to climbing stairs and ladders, bending, walking up and down inclines, and occasionally lifting and carrying loads up to 30 pounds.
• Must successfully pass a criminal background investigation and serve a 12-month probationary period effective from the date of employment if beginning employment as an original hire or re-employment.

The maximum salary for this position is 50,768 annually, plus the State’s benefits package. Agency will not entertain salary negotiations for this position.

As an Employer of Choice, the Commonwealth of Virginia offers a comprehensive total compensation package. This includes state-funded retirement contributions under the VRS Hybrid Plan, comprehensive health and life insurance benefits, and 15 paid holidays annually. Additional information about the benefits available to eligible state employees can be found online at https://(Use the "Apply for this Job" box below)..

The Department of Labor and Industry is committed to the goal of equal employment opportunity. All candidates will be judged based on their fitness and merit to participate in the terms, conditions, privileges, and benefits of employment. Opportunities are provided without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.

DOLI Talent Management and Communications will provide, if requested, reasonable accommodation to applicants in need of accommodation to provide access to the application and/or interview process.