Admission and Enrollment Specialist II

Role Overview

The Admission and Enrollment Specialist II position supports the Office of the Registrar at the National Foreign Affairs Training Center (NFATC). The role involves establishing and enforcing enrollment and admissions policies, processing enrollments, and maintaining a computer-based enrollment and training registration system.

The successful candidate will manage electronic, virtual, telephone, and in-person communication with students, training officers, and human resource officers. They will also analyze customer inquiries, direct customers to appropriate resources, and resolve discrepancies independently.

The ideal candidate will have a Bachelor's Degree and a minimum of 5 years of professional office experience, or 3 years as an Admission and Enrollment Specialist I/Program Assistant II. They will also have experience with workflow systems, such as Service Now, Peoplesoft, and Salesforce.

• Bachelor's Degree
• 5 years of professional office experience
• Active Secret Security Clearance
• Proficient use of office equipment, laptop, MS Office, and Google products
• Experience with workflow systems such as Service Now, Peoplesoft, Salesforce, etc.

• Salary: $80,496.00 / annually
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities