Operations Manager

Job Description

The School Operations Manager supports school administrators by processing requests for both new enrollments and withdrawals, maintaining student files and records that are both clerical and academic in nature, performing routine administrative duties, and facilitating communications with various stakeholders.

• Requests and tracks receipt of records for newly enrolled students; prepares mass data imports for new students within prescribed time frames.
• Processes student withdrawals; fulfills records requests for withdrawn students within prescribed time frames.
• Processes parent contact and data information changes.
• Maintains K12 and state student‑level databases, including data entry.
• Creates customized reports for various departments as requested.
• Creates and maintains student cumulative files and other student records; audits for accuracy at least annually; establishes and maintains secure access to student records; ensures proper disposal of student records.
• Maintains and scans received files.
• Serves as the primary point of contact for families, teachers, staff, and other schools regarding accessing student information and records.
• Ensures that school personnel comply with the Family Educational Rights and Privacy Act (FERPA).
• Supervises temporary staff or records support staff as needed to complete tasks and projects on a timely basis.

• High school diploma or equivalent and one (1) year of related work experience, or an equivalent combination of education and experience.

• Excellent organizational and time‑management skills.
• Maintain confidentiality.
• Strong written and verbal communication skills.
• Professional experience using Microsoft Excel, Word, and Outlook.
• Experience using search engines (internet) for research.
• Experience using a student information system and/or other type of database.
• Detail oriented, able to identify errors in student data and information.
• Able to multi‑task, get tasks done quickly and accurately.
• Customer service oriented.
• Communicates professionally and tactfully through all communications.
• Flexible, team‑player; adapts to changing office environment.
• Basic proficiency in Microsoft Outlook, Excel and Word; familiarity with ability to enter and retrieve information.
• Ability to travel 10% of time for meetings, professional development, etc.
• Ability to pass required background check.

• Bachelor’s degree.
• Experience working in a public‑school environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is “at‑will” as governed by the law of the state where the employee works.

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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