Office Associate III

Hiring Range: $36,141 to $37,948

Full Time or Part Time: Full Time

This is an office/clerical position. This position works in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies, and procedures to perform specific office support activities. The position is located at the front desk and serves as the first point of contact for citizens who need assistance or services provided by Shenandoah Valley Social Services.

General office tasks include typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying and other general clerical duties as needed. Excellent communication skills, diplomacy and tact are required for this fast-paced environment. The receptionist is responsible for greeting customers and the general public, answering a multi-line phone and routing calls for visitors and customers appropriately. Excellent listening skills, courtesy and respect are expected at all times.

General office tasks include typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying and other general clerical duties as needed. Excellent communication skills, diplomacy and tact are required for this fast-paced environment. The receptionist is responsible for greeting customers and the general public, answering a multi-line phone and routing calls for visitors and customers appropriately. Excellent listening skills, courtesy and respect are expected at all times.

• Answer routine questions concerning programs and services offered by the Department.
• Distribute program applications and ensure customers receive service in a timely manner.
• Open and distribute mail to appropriate worker/unit.
• Conduct data inquiry through authorized state databases to determine past and/or current status to ensure customers are directed to the appropriate worker.
• Log customers into the computer registration database.
• Assist in providing emergency shelter as mandated and required.
• Perform general office tasks such as typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying, and other general clerical duties as needed.
• Complete other duties as assigned.

Office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems.

Elementary bookkeeping and accounting.

Operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations;

collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or drafts; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and act as a leader to other clerical staff. Experience in professional interaction with the general public by phone and in person.

Proficient in the use of various computer software programs and data entry.

Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Bilingual Spanish speaking.
• Working knowledge of basic Social Services programs and operating systems.
• Working knowledge of standard office practices and procedures.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks requested by the hiring authority. Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. All offers are contingent upon satisfactory results of the required…