Healthcare Administrative Associate - Patient Registration

Employment Status:
Full time. Shift: Day (United States of America). Facility: 2331 Franklin Rd - Roanoke. Requisition Number: R160284.

Healthcare Administrative Associate – Patient Registration. You will maintain front‑office workflow vital to the infrastructure of the medical practice, clinic, and/or department.

• Greets, screens, and provides service to patients and visitors.
• Processes mail, fax, and other documents.
• Maintains multi‑line phone system/switchboard.
• Schedules, registers, and checks patients in/out.
• Maintains medical records.
• Performs data management and spreadsheet tasks.
• Runs and maintains reports.
• Performs charge entry.
• Processes billing documents and researches and resolves issues.
• Collects co‑payments, deductibles, and other self‑pay amounts at time of service.
• Maintains cash box and receipt books.

• High school diploma or GED.
• No experience required.
• Must be customer‑driven, with strong grammar, spelling, and punctuation skills.
• Knowledge of medical terminology and office procedures/equipment.
• Proficiency in computer data entry/keyboarding.
• Ability to use electronic medical records.
• Good organizational, communication, and interpersonal skills.
• Knowledge of Microsoft Office (Word, Excel) preferred.
• Ability to multi‑task.
• No licensure, certification, registration or life support required.

• Comprehensive medical, dental, and vision benefits.
• Employer‑funded pension plan, vested after five years (voluntary 403(b)).
• Paid time off accrued from day one.
• On‑site fitness studios and discounts to our wellness centers.
• Access to the Personify Health app.
• Childcare discounts.
• Continued education and training.

Carilion Clinic is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veteran status. Carilion is a drug‑free workplace.