Office Manager

Vertical Builders Office Manager

Location: Henrico, Virginia -- Richmond Metro Area

Vertical Builders is a growing semi-custom home builder serving the Richmond Metro area and surrounding Central Virginia communities. We build high-quality homes with a focus on exceptional craftsmanship, efficient processes, transparent communication, and an outstanding customer experience. Our team is collaborative, accountable, and committed to delivering homes that exceed expectations while continuing to grow as one of Central Virginia's premier homebuilders.

We are seeking a dependable, organized, and personable Office Manager to help keep our day-to-day office operations running smoothly. This is a hands-on, in-office administrative and front-office position for someone who enjoys being the go-to person, supporting others, maintaining organization, and taking ownership of the many details that keep a busy office functioning effectively.

The Office Manager will serve as a primary point of contact for visitors, customers, vendors, and general inquiries while providing administrative and coordination support across the company. The ideal candidate is friendly, professional, detail-oriented, and comfortable balancing a wide variety of responsibilities in a growing organization.

• Serve as the primary point of contact for visitors, customers, vendors, and general office inquiries.
• Greet visitors and direct them to the appropriate team member or department.
• Answer, screen, and route incoming calls and communications professionally.
• Receive and distribute mail, packages, deliveries, and other incoming items.
• Maintain a professional, organized, and welcoming front-office environment.
• Manage office supplies, inventory, equipment, and other general office needs.
• Monitor supply levels and coordinate ordering or replenishment as needed.
• Maintain organized filing systems, company records, shared documents, and office resources.
• Coordinate meetings, schedules, calendars, and general administrative logistics.
• Assist with administrative onboarding and office setup for new employees.
• Help plan and coordinate company events, meetings, and office activities.
• Assist with vendor documentation, licensing, certifications, compliance records, and other administrative requirements.
• Maintain and organize customer-facing materials, signage, floor plans, printed materials, and digital assets.
• Update marketing materials, listings, documents, and customer-facing information as directed.
• Maintain organized image libraries, shared files, and digital resources.
• Assist with basic updates to website listings and other marketing materials.
• Coordinate with outsourced marketing vendors to provide information, materials, and follow-up when needed.
• Provide administrative and organizational support to the sales, design, purchasing, estimating, drafting, production, and leadership teams.
• Help maintain consistency across shared company processes, documents, resources, and administrative workflows.
• Identify office needs proactively and take appropriate action to keep daily operations running smoothly.
• Take on additional administrative and coordination responsibilities as the company and position continue to evolve.

• 2+ years of office administration, office management, reception, or office coordination experience preferred.
• Friendly, professional, and comfortable serving as a first point of contact for customers, visitors, and vendors.
• Strong organizational and multitasking abilities.
• Excellent attention to detail, accuracy, and follow-through.
• Strong written and verbal communication skills.
• Ability to manage recurring administrative responsibilities consistently and efficiently.
• Comfortable handling a broad range of office and administrative support tasks.
• Proficiency with Microsoft Office, Google Workspace, email, document-management systems, and digital organization tools.
• Experience with Canva is preferred.
• Ability to maintain organized records, shared files, calendars, and administrative resources.
• Positive, adaptable, and team-oriented approach.
• Willingness to take initiative and assist…