Admissions Coordinator

Description

The Admissions Coordinator serves as the first point of contact for individuals seeking residential treatment services. This role ensures a compassionate, efficient, and compliant admissions process from first inquiry through intake. The Admissions Coordinator gathers preliminary demographic information, verifies eligibility, coordinates pre-admission screenings, and ensures a smooth transition into the program.

• Serve as the initial point of contact for individuals seeking treatment, providing a welcoming, compassionate, and professional introduction to Wildwood Recovery Center.
• Answer incoming admission calls, conduct preliminary screenings, and gather information to determine eligibility for services.
• Schedule intake assessments and coordinate admission appointments.
• Collect and verify required admission documentation, including identification, insurance, medical history, mental health history, legal status, and substance use history.
• Complete pre-admission medical, clinical, and safety screenings in accordance with facility protocols and escort concerns to the appropriate clinical staff.
• Greet new clients upon arrival, complete admission paperwork, obtain required signatures, and provide an orientation to program expectations, rights, and facility policies.

• Ensure accurate and timely entry of client information into the electronic health record (EHR).
• Obtain, manage, and maintain Release of Information (ROI) forms in accordance with HIPAA, 42 CFR Part 2, Joint Commission, and DBHDS requirements.
• Ensure all admission documentation, consent forms, client rights, orientation checklists, and payer requirements are completed accurately and timely.
• Maintain complete and accurate records of client interactions and admission activities.
• Protect client confidentiality and adhere to all applicable federal, state, and organizational privacy standards.

• Provide information to prospective clients, families, referral sources, and community partners regarding services, admission criteria, and the treatment process.
• Communicate effectively with clients and families to ensure a smooth transition into treatment.
• Offer empathetic, trauma-informed support to individuals experiencing crisis or uncertainty while encouraging engagement in treatment.
• Coordinate appointments and ensure clients understand next steps prior to admission.
• Deliver a welcoming, respectful, and person-centered admission experience that reflects Wildwood Recovery Center's mission and values.

• Collaborate with clinical, medical, nursing, operations, and care coordination teams to ensure readiness for incoming admissions.
• Assist with assigning clients to appropriate programs, providers, and levels of care as directed.
• Communicate admission updates, scheduling changes, and client needs with the interdisciplinary treatment team.
• Participate in staff meetings, training, and continuous quality improvement initiatives.
• Support ongoing operational and admissions workflow improvements to enhance the client experience and organizational efficiency.

Helping people overcome addiction so each person thrives and builds a healthier, more meaningful life.

THRIVES reflects the core values that guide how we serve our clients, support our staff, and shape our culture and standards of care.

• Trust
  :
  We do what we say. Consistency builds trust.
• Hospitality
  :
  We treat everyone with dignity and respect.
• Responsibility
  :
  We own our work and follow through - and we don’t make excuses.
• Integrity
  :
  We do the right thing, always.
• Value-Driven Care
  :
  We deliver care that truly makes a difference.
• Excellence
  :
  We strive to improve every day and we don’t cut corners.
• Safety
  :
  We maintain a structured, high quality environment that prioritizes the safety and support of both clients and staff.

• Be part of a supportive team that helps individuals on their journey to recovery and wellness.
• We offer flexible scheduling from some positions and a supportive environment that…