Coordinator of Student Services and Enrollment

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Unit:School Of Business MBU

Department: Center for Sport Leadership

Duty & Responsibilities: The Center for Sport Leadership seeks a highly motivated and qualified Director of Student Services and Enrollment to provide support to our students, faculty and staff. This role will be the first point of contact for prospective students (marketing and recruitment), work with them through the entire admissions process (applicant processing and communication), and assist them on staying on track through graduation (curricular advising and support).

In addition, the role will provide administrative support to the CSL team, a small, dynamic team focused on being adaptable and student focused.

Typical Responsibilities:

Admissions & Student Support (50%)

• Coordinates receipt of prospective students’ applications and required documents.

• Communicates with students regarding applications.

• Distributes application materials to admission committee members.

• Coordinates admissions interviews and decision processing.

• Maintains documentation and files on pertinent day to day Center activities.

• Prepares orientation packages to be distributed to incoming classes.

• Responsible for the majority of communication with students throughout the admissions process.

• Assure that graduating students have submitted a graduation application and other necessary paperwork.

• Follow processing procedures with the Office of Graduate Studies and School of Business.

• Working in and with several program management systems, including Slate and Banner.

Marketing & Recruitment (25%)

• Coordinate recruitment and marketing efforts for programs at the Center (full-time, distance learning, dual degree)

• Work with Communications Director on strategies and timelines for marketing and recruitment

• Create marketing content for website and social media platforms

• Host program information sessions throughout the year (online or in person)

Course Scheduling and Progress Toward Degree Completion (15%)

• Serve as the first point of contact for course schedule changes for School of Business.

• Follow up with School of Business Administration on any changes submitted.

• Coordinate with faculty regarding class schedules, deadlines for course listings, and collection of course syllabi.

• Provide enrollment services support to all students (on campus and online) in the Masters’ program.

• Check student registration status before classes start and at the add/drop and withdraw deadlines.

• Monitor all deadline dates for add/drop/withdrawals.

• Process overrides as necessary.

• Monitor deadlines and submit each semester's class schedules.

Office Administration (10%)

• Greet and serve as the first point of contact for graduate students, parents, alumni, and any visitors to the Center.

• Answer Center main telephone line and direct calls to appropriate faculty and staff; respond to day-to-day telephone, email, inquiry form, and in-person inquiries in a timely, accurate and pleasant manner.

• Schedule and coordinate calendar and monitor email for Executive Director.

• Provide scheduling support for meetings and events that impact the Center.

• Maintain all current and alumni student files; perform routine office duties (filing, photocopying, sorting, delivering mail); accountability for student records; oversee mail and other correspondence to internal offices.

• Frequent contacts with faculty, staff, University departments

• Special event support.

• Work on special projects and initiatives as needed to support the Center for Sport Leadership.

Qualifications:

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience.

• A professional…