Student Records Specialist

Student Records Specialist

Working Title:

Student Records Specialist | Role

Title:

Education Support Spec II | Role Code: 29143-SW | FLSA:
Nonexempt | Pay Band: 03 | Position Number:  | Agency: J. Sargeant Reynolds Community College | Division: J. Sargeant Reynolds Community College (Div) |

Work Location:

Henrico - 087 | Hiring Range:
Salary commensurate with experience. Hiring range is $41,000-$43,400. | Emergency/Essential Personnel:
No | EEO Category: 5-Paraprofessionals | Full Time or Part Time:
Full Time | Does this position have telework options?
-Telework options are subject to change based on business needs-:
Yes | Does this position have a bilingual or multilingual skill requirement or preference?:
No |

Work Schedule:

This is a full-time, classified position. The standard work schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m. Occasional extended hours, including evenings or weekends, may be required during peak registration periods, graduation processing, audit cycles, or other high-volume times to meet operational needs. The position requires regular on-site presence to support student services, records processing, and compliance functions. | Sensitive Position:
No.

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students.

We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Reynolds is seeking Student Records Specialist to serve as a key resource within the Office of the Registrar, supporting students, faculty, staff in navigating essential academic processes. This position is responsible for facilitating and processing Credit for Prior Learning (CPL), troubleshooting registration issues, managing course substitutions, processing attendance records, and verifying student enrollment and credential information. The Education Support Specialist ensures all functions are performed in compliance with FERPA, state regulations, institutional policies, and accreditation standards.

By providing accurate, timely, and student-centered support, this role contributes to academic integrity, operational efficiency, and student success.

This position is ideal for someone who is detail-oriented, enjoys working in a student-focused environment, and thrives in a collaborative setting.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Extensive knowledge of regulations and laws governing college enrollment services, records retention, and the release of confidential data. Strong knowledge of customer service principles and practices in an educational environment. Demonstrated ability to interpret and apply policies and procedures; manage multiple processes using automated systems related to enrollment. Demonstrated ability to cross-train staff and collaborate effectively as part of a team.

Skill in reviewing requests, analyzing data, conducting research (paper and online), and resolving problems. Demonstrated ability to work independently, manage priorities, and make sound decisions. Strong oral and written communication skills; ability to interact effectively with diverse stakeholders and travel between campus locations as needed. Proficiency in computer operations and current software applications, including MS Word, Excel, Access, PowerPoint, Student Information Systems (SIS), and Perceptive Content.

Operation of a State Vehicle:
No

Supervises Employees:
No

Required Travel:
Minimal travel is expected for this position. Occasional local travel between campus locations may be required to…