Patient Service Representative, Internal Medicine

• Serves as the first point of contact for patients within the Valley Health physicians’ network
• Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions
• Provides administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills
• Responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency
• Collects accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture
• Utilizes all available scheduling functions, such as Wait Lists, to aid service to patients as appropriate
• Receives and greets every patient in a courteous and friendly manner
• Answers phones within 3 rings using a 3-part greeting
• Maintains required level of knowledge and proficiency in all core functions of front desk operations

• High School Diploma or equivalent is required
• Associates degree is preferred
• 1 year of relevant work experience is required
• Customer service experience preferred
• Strong computer skills required
• Ability to prioritize work
• Ability to handle confidential information and sensitive situations
• Interpersonal skills to work with diverse people within and outside organization required

Demonstrates strong customer service and interpersonal skills while managing patient scheduling and administrative support in a healthcare environment. Proficient in handling confidential information and prioritizing tasks to ensure efficient front desk operations.

• Customer Service Experience
• Strong Computer Skills
• Interpersonal Skills
• Attention to Detail
• Scheduling Functions

• Patient Scheduling
• Administrative Support
• Demographic Information Collection
• Financial Information Collection
• Front Desk Operations

• Attention to Detail
• Ability to Prioritize Work
• Ability to Handle Confidential Information

• High School Diploma
• Associates Degree

• Ambulatory Care
• Patient Registration
• Revenue Capture
• Healthcare
• Patient Interaction