Center Assistant

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant

Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!

Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.

• Welcome families to the center with a warm, positive smile
• Make friendly, personalized follow-up calls, texts, and emails to families
• Proactively confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
  
  Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the morning team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Conduct student assessments, helping students feel welcome and comfortable
• Assist and prep materials for teachers
• Lead transition time, assist students with tokens, help students close out lessons for a swift transfer to parents while welcoming the next group of students
• Perform other center cleaning and administrative tasks as needed

• Competitive hourly rate of $15 - $18 based on experience
• Morning shift schedule:
  Monday to Thursday 10:30AM - 3:00PM
• Afternoon shift schedule:
  Monday to Thursday, 3:00 PM - 7:30PM
• Saturdays, 9:00 AM - 2:00 PM
• Growth potential with expanded hours and responsibilities as the center grows

• High school diploma required; some college preferred
• 1+ years of customer service, administrative, or phone-based support experience
• Comfortable making outbound calls with warm, clear, and professional communication
• Strong written communication skills for texting and emailing
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
• Experience in education, healthcare, sales or service environments is a bonus
• Calm under pressure, proactive, and genuinely caring about families

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning - all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.