Human Resources Assistant

Brief Description

At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other!

• A comprehensive benefits package including health, vision, dental, life insurance, disability insurance and 403B retirement savings with company match.
• On‑Site Amenities: gym, fitness classes, Chesapeake Bank, Employee Dining Room with discounted meals, and an award‑winning Child Development Center with a generous employee discount for both full‑time and part‑time employees.
• Educational Assistance: tuition reimbursement for both full‑time and part‑time employees.
• Paid Time Off: earned by both full‑time and part‑time employees.

The Human Resources Assistant will provide high quality human resources assistance and exceptional customer services to staff, visitors, and the human resources team following all established protocols and procedures; maintain strict confidentiality of all human resources documentation and protected information.

Reports to the Director of Human Resources
Full‑time, Permanent Role

Hours:

8:00 a.m. to 4:30 p.m., Monday through Friday

• Greet and assist all visitors to the human resources department and provide exceptional front desk customer service, including telephone communication.
• Organize and maintain all related front desk materials to ensure other department professionals can locate items as needed and provide a high level of customer service.
• Coordinate and process all pre‑employment requirements in a timely manner, ensuring all policies and procedures are followed.
• Ensure all record‑keeping follows established protocols and that all information is maintained in a confidential, secure, and organized manner.
• Coordinate the sign‑on bonus program, including the bonus agreements and tracking of payments.
• Provide administrative support to manager and division vice‑president, including coordination, pickup and delivery of department mail and other support as requested.
• Administer the organization’s flower ordering process for bereavement, birth, medical leave and other occasions as deemed necessary.
• Present and communicate at all times in a professional and effective manner, modeling desired behaviors expected by employees of the organization.
• Serve as backup to the Human Resources Associate and be familiar with related responsibilities and procedures.
• Provide backup for new employee information data entry into the HRIS or other required systems.
• Additional duties as assigned.

• Work is primarily sedentary with frequent disruptions requiring standing and walking short distances and intermittent requirements to walk further across campus.
• Must be able to lift 25 pounds without assistance, 26+ with manual or mechanical assistance.
• Able to sit at desk for up to two or more hours at a time.
• Ability to sit, stand and walk distances up to two miles per day.

• High School Diploma or equivalency.
• Two years of directly related work experience or an equivalent combination of education and experience to fulfill duties and responsibilities of the position.

• Desire to meet customer service needs and expectations of a diverse group of people.
• Ability to embrace and show compassion through patience with an understanding of other people in different situations.
• Treat residents, staff and guests with respect.
• Promote cooperation among team members.
• Is available, visible, and accessible to internal customers.
• Ability to develop effective partnerships with customers.
• Communicate in an open and candid manner.

Westminster Canterbury Richmond opened in 1975 and is a premier continuing care retirement community known for its tradition of service excellence. Our community is home to approximately 825 residents across the continuum of care which includes Independent Living, Assisted Living, Memory Support and Healthcare. We are the 9th largest single‑site CCRC in the country. Our staff is a diverse group of…