Director - Ambulatory Access

Lead the transformation of how patients access care across a nationally recognized academic health system. This is a high‑impact leadership opportunity where operational excellence, innovation, and enterprise influence converge to shape the patient experience at scale.

In this role, you will operate at the intersection of strategy and execution, overseeing multi‑specialty access operations while driving initiatives that directly improve patient flow, provider alignment, and system‑wide performance. This is a career‑accelerating position designed for leaders ready to move beyond functional oversight into enterprise‑level influence.

This director‑level position is responsible for leading ambulatory access operations across multiple specialties, ensuring patients can efficiently enter and navigate the UVA Health system. You will work in a fast‑paced, highly matrixed environment, partnering closely with physicians, administrators, and operational leaders to drive measurable improvements.

• Lead and develop layered teams, including managers, supervisors, and frontline leaders, fostering accountability and performance consistency.
• Oversee enterprise access functions such as scheduling operations and template optimization; referral management; contact center performance; and capacity management and patient throughput.
• Use data, analytics, and performance metrics to identify gaps and implement scalable solutions that improve patient access and operational outcomes.
• Drive change‑management initiatives tied to new technologies, workflows, and access strategies across multiple service lines.
• Collaborate with physicians and senior leadership to align operational priorities with clinical needs and system goals.
• Balance competing priorities across a complex, multi‑specialty portfolio, ensuring both local service line success and adherence to enterprise standards.

• Master’s degree required; a combination of relevant experience and education may be considered in lieu of the degree requirement.
• 7+ years of relevant experience, including 4+ years of formal management experience.
• No licensure requirement.

This is primarily a sedentary job involving extensive use of desktop computers, with occasional travel to attend meetings and programs.

• Comprehensive Benefits Package:
  Medical, Dental, and Vision Insurance.
• Paid Time Off;
  Long‑term and Short‑term Disability;
  Retirement Savings.
• Health Savings Plans and Flexible Spending Accounts.
• Certification and Education Support.
• Generous Paid Time Off.
• Relocation assistance may be available for qualified candidates.

The starting base rate for this role is $91,329.00 annually. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non‑discrimination and equal opportunity employment.