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Customer Retention & Experience Lead - Ops & Escalations
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-08-02
Listing for:
WGL Holdings, Inc.
Full Time
position Listed on 2026-08-02
Job specializations:
-
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
WGL Energy is seeking a Customer Experience & Retention Lead to drive retention and operational performance across residential and commercial customers. You will partner with call center leaders, address complex issues, and use data to uncover trends and root causes while improving processes and documentation.
The role emphasizes collaboration with Marketing, Billing, Compliance, and external vendors to ensure customer satisfaction and business outcomes, with a strong data-informed approach and
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