Senior Business Analyst, Membership

Are you someone who enjoys turning complex business challenges into clear, actionable solutions? Do you thrive on asking the right questions and working through the finer details that make technology deliver real business value? Would you enjoy partnering with product managers and development teams to shape the future of CFA Institute's membership experience? As a Senior Business Analyst, you will play a central role in delivering and enhancing the products that support CFA Institute's global membership.

You'll work closely with Product Managers to translate business needs into detailed functional requirements, ensuring development teams have the clarity they need to deliver high-quality solutions. You'll help shape the future of our membership products while improving business processes, solving complex problems and supporting initiatives that have organisation-wide impact.

• Partner with Product Managers, Membership teams and Technology teams to understand business needs and translate them into detailed functional requirements.
• Lead business analysis activities across multiple initiatives, mapping processes, identifying capability gaps and recommending practical improvements.
• Create high-quality user stories, acceptance criteria, business rules and supporting documentation for development teams.
• Investigate complex business scenarios and work through detailed rules, dependencies and edge cases to ensure successful product delivery.
• Collaborate with developers, designers and stakeholders throughout the product lifecycle to clarify requirements and support implementation.
• Analyse existing systems and processes to identify opportunities for automation, efficiency and continuous improvement.
• Support roadmap planning, business case development, product rollouts, user communications and operational support.
• Explore opportunities to leverage AI tools to improve productivity, quality and delivery outcomes.

• Demonstrable experience working as a Business Analyst, Product Owner or in a similar business analysis role within technology or digital product environments.
• Strong experience gathering, documenting and translating business requirements into detailed functional specifications, user stories and acceptance criteria.
• Proven ability to work closely with cross-functional teams, particularly Product Management and software development teams.
• Excellent analytical skills with the ability to work through complex business rules, dependencies and process improvements.
• Strong attention to detail and the ability to anticipate downstream impacts and edge cases before solutions are implemented.
• Confidence to challenge assumptions, influence stakeholders and clearly explain recommendations using evidence and sound reasoning.
• Strong communication and documentation skills, with the ability to explain technical concepts to a range of audiences.
• Comfortable working in a collaborative, remote, global environment.

Help shape the future of CFA Institute's global membership products. Work on high-impact initiatives supporting members around the world. Collaborate with experienced Product Managers, Technology teams and business stakeholders across the organisation. Join a team focused on continuous improvement, innovation and delivering meaningful business outcomes. Opportunity to influence product direction while solving complex business challenges.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:
Expected salary range: US - $92,500 - $123,000 per year Actual salary within the stated range will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a pension plan, and a comprehensive medical benefits package. We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.

You can learn more on our careers site:
Working at CFA Institute | Comprehensive Benefits

Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other…