Director, Business Process Improvement

What You’ll Do

• Lead and mature CFA Institute’s enterprise Business Process Improvement capability, creating a repeatable approach that can scale across the organisation.
• Establish and evolve the frameworks, methodologies, governance and tools used to identify, assess and prioritise process improvement opportunities.
• Lead both current-state analysis and target-state design, helping teams understand where processes are breaking down and what better could look like.
• Deliver and oversee process improvement initiatives that produce measurable improvements in efficiency, quality and organisational performance.
• Define meaningful metrics and KPIs so that improvements and business impact can be clearly demonstrated.
• Lead and develop a team of process improvement professionals, creating clarity, capability and consistency in how the team operates.
• Partner with stakeholders across business units, technology, finance and programme management to identify needs and develop practical solutions.
• Act as a trusted adviser to business teams, helping them work through process challenges rather than prescribing solutions to them.
• Identify opportunities to use automation, data, technology and emerging tools to improve processes and operational effectiveness.
• Build broader understanding of process improvement approaches and continuous improvement thinking across the organisation.

• Proven experience leading significant business process improvement, operational excellence or process transformation activity with measurable outcomes.
• Demonstrable experience building, establishing or materially scaling a business process improvement capability, framework or operating model.
• Strong practical knowledge of process improvement methodologies and frameworks, such as Lean, Six Sigma, DMAIC or BPM.
• Evidence of successfully analysing complex processes, identifying root causes and leading process redesign or optimisation.
• Experience leading and developing people, with the ability to build capability within a small specialist team.
• Strong stakeholder management skills and experience partnering across multiple business areas in a complex organisation.
• A collaborative and consultative approach: you can challenge constructively, listen carefully and help stakeholders determine what they need rather than simply prescribing an answer.
• The ability to combine strategic thinking with hands-on delivery, moving comfortably between setting the approach and supporting the work itself.
• Strong analytical skills and experience using data and metrics to measure process performance and improvement outcomes.
• Experience working with technology teams on automation, digital enablement or technology-supported process improvement.
• A bachelor’s degree or equivalent experience.

• Build and shape an enterprise capability that is still developing, rather than inheriting a fully established function.
• Have visible impact across CFA Institute by helping teams improve how work gets done and creating measurable operational improvements.
• Join the senior leadership community within Operations and work across a wide range of business areas.
• Lead a team while remaining close enough to the work to directly influence how process improvement is delivered.
• Partner with stakeholders across the enterprise on a growing portfolio of process improvement opportunities.
• Help establish the frameworks and ways of working that will underpin a scalable, sustainable continuous improvement capability.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary…