Senior Manager, Platform Operations, Medicaid Proposals

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Manager, Platform Operations, you will drive the tools, processes, and operational practices that enable an efficient and effective Proposal Development organization. This role partners with leaders and stakeholders to improve workflows, enhance technology adoption, deliver training programs, and provide operational insights that support successful proposal execution. You will help shape a culture of continuous improvement while ensuring teams have the platforms, resources, and support needed to perform at their best.

• Leading initiatives that improve proposal operations and business performance.
• Partnering across teams to implement new tools, processes, and training programs.

• Lead the administration, governance, and optimization of proposal platforms, including SharePoint, project management tools, and collaboration solutions, ensuring effective user adoption and operational efficiency.
• Oversee the administration, maintenance, and governance of Proposal Development SharePoint sites and related Microsoft 365 platforms, including site architecture, content organization, permissions, access provisioning, lifecycle management, compliance, and periodic audits to ensure security, operational integrity, and optimal user experience.
• Design, build, maintain, and support Power Platform solutions, including Power Automate workflows, Power Apps, forms, dashboards, and related automation capabilities that streamline business processes, reduce manual effort, and improve operational efficiency.
• Design and implement process improvements that simplify workflows, improve consistency, and enhance proposal team performance.
• Develop and deliver onboarding, training materials, workshops, and learning programs that build organizational capability and increase platform proficiency.
• Create and maintain dashboards, analytics, and reporting that provide visibility into proposal activity, operational health, and performance trends.
• Partner with leadership and cross-functional stakeholders to translate business priorities into actionable operational initiatives and scalable solutions.

• 5+ years of experience in proposal operations, business operations, program management, project management, or a related field.
• 5+ years of experience developing and delivering training, onboarding, or enablement programs.
• Experience administering and supporting collaboration and workflow platforms, including SharePoint Online and project management tools such as Asana.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, along with excellent written and verbal communication skills.

• Experience in Medicaid, healthcare, managed care, or proposal development environments.
• Experience supporting request for proposal (RFP) or business development teams.
• Experience with data visualization, reporting, and analytics tools.
• Experience leading change management and technology adoption initiatives.
• Project Management Professional (PMP), APMP certification, or similar professional certification.
• APMP, Project Management, or related…